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Inc. 5000 2016

Inc. 5000 2016: Transfinder awarded ten consecutive years by Inc. magazine as a fastest-growing private company in America. 

Transfinder Corporation is growing and expanding in the Capital Region. 

Transfinder is continually recruiting professionals in software development, sales, and customer relations. 

We are seeking top performing professionals with a love of technology, strong work ethic, excellent interpersonal and teambuilding skills, and a commitment to customer quality service.

Submit your resume today for immediate consideration.

Software Support Specialist
Location: Schenectady, NY

Overview

As a member of the Support Team in the Client Services Department, the Software Support Specialist assists clients in the use of company software and troubleshoots technical issues that result through the installation, implementation and use of that software. They also assist internal clients with software and hardware-related questions and issues. The right candidate has a strong client-centric focus, strives to provide a superior client experience and possesses an aptitude for learning new software applications quickly and thoroughly. The Software Support Specialist is a highly technical individual that works cooperatively in a team environment, and contributes to the growth and success of their clients, their peers, their department, and the company.

Responsibilities

  • Promote an atmosphere that encourages collaboration, optimism and dedication.
  • Answers and documents client calls from a phone queue through CRM and ticket tracking software.
  • Communicates with clients while tracking progress on client issues.
  • Resolves issues efficiently and effectively or determines escalation path when necessary.
  • Researches issues of varying complexity while working to resolve them and communicate progress with the client.
  • Installs and upgrades software on client workstations and servers.
  • Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to conferences.
  • Develops product and troubleshooting documentation to expand team and company knowledge. 
  • Suggests, analyzes, and implements processes, and/or suggests improvements.
  • Provides product improvement feedback.

Requirements

  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
  • 2+ years experience supporting software products.
  • Excellent organizational and time management skills.
  • Excellent analytical and problem-solving skills.
  • Ability to perform multiple tasks concurrently.
  • Ability to independently research problems/questions and find answers.
  • Ability to be flexible and adapt to complex situations and varying personalities.
  • Detail-oriented and self-motivated.
  • Ability to type quickly and accurately while speaking. 

Additional consideration will be given to individuals with experience in the following areas

  • Crystal Reports
  • IIS/Web servers
  • Citrix/Hosted environments
  • Active Directory
  • MS SQL Server
  • Network Administration


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Applications Specialist
Location: Schenectady, NY

As a member of the Training team in the Client Services Department, the Applications Specialist works closely with new and existing clients, providing customized and detailed training across all Transfinder products. They work closely with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing status of open projects.

RESPONSIBILITIES:

  • Promote an atmosphere that encourages collaboration, optimism and dedication.
  •  Work with Client Project Manager to customize a training plan to suit the needs of clients at various skill levels, and ensure that the training plan is meeting the client’s needs and goals. 
  • Conduct one on one training sessions remotely, via web-based meeting applications, on all aspects of software.
  • Lead training webinars available to all current clients.
  • Teach multi-day Transfinder University classes to all levels of users.
  • Travel to client locations for on-site group training.
  • Lead training seminars during Transfinder’s Annual Client Summit.
  • Maintain clear, complete, and accurate documentation related to all training activities including tracking time spent on client and department-related activities in a CRM.
  • Collaborate with other training team members to develop new and updated training materials.
  • Contribute to the growth of the department and the company by participating in special projects.
  • Contribute to the development of course materials for Transfinder University.

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    Triage client software issues and troubleshoot or escalate as necessary.

REQUIREMENTS:

  • Bachelor's Degree.
  • 4+ years’ experience in a related field, such as software implementation, technical training, or software support.
  • Training experience, preferably with software through web-based applications.
  • Outstanding interpersonal skills, with a commitment to exceptional customer service.
  • Highly organized and self-motivated.
  • Excellent verbal and written communication skills.
  • A talent for working in a team environment while contributing creative ideas.
  • Ability to learn new software and procedures quickly and independently.
  • Experience with Microsoft Office Suite and CRM software.


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Client Project Manager
Location: Schenectady, NY

As a member of the Implementation team in the Client Services Department, the Client Project Manager works closely with new and existing clients to ensure the successful installation, configuration, training and implementation of all software packages with the highest level of Customer Service. This position also works closely with Sales and Support teams, collaborating on projects and providing the status of open projects. The Client Project Manager is a technically minded individual with a strong commitment to customer service.

Responsibilities:

  • Promote an atmosphere that encourages collaboration, optimism and dedication.
  • Develop project plans to meet the clients objectives; including specific goals, milestones, and target dates.
  • Maintain clear, complete, and accurate documentation related to all project activities including tracking time spent on client and department-related activities in a CRM.
  • Coordinate software installation with internal and client teams.
  • Coordinate online and onsite software training between Transfinder’s Training team, and clients on all aspects of software.
  • Evaluate effectiveness of training and overall status of the project.

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    Maintain communication with clients to ensure that projects are on track with goals established and work with clients to adjust goals when necessary.
  • Provide software support to clients during implementation period including troubleshooting when appropriate.

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    Recognize red flag issues and escalate to the appropriate individuals internally and externally.
  • Other Duties as assigned within the scope of responsibility and qualifications for the job.

Requirements

  • Bachelor’s Degree.
  • 4+ years’ experience in a related field, such as Software Implementation and Support.
  • Proven execution of defining, implementing, and completing technical projects.
  • Ability to maintain, track, and meet the needs of multiple client projects simultaneously.
  • Highly organized and self-motivated.
  • Ability to propose new ideas, both functional and technical.
  • Ability to learn new software and procedures quickly and independently.
  • Experience with web-based applications.
  • Excellent verbal and written communication skills.
  • Experience with Microsoft Office Suite and CRM software.
  • Experience with Windows Administration, SQL and Access Databases, GIS software, and Crystal Reports.


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Client Support Coordinator
Location: Schenectady, NY

As a member of the Support Team in the Client Services Department, the Client Support Coordinator assists the Support Services Team by fielding incoming calls and emails from clients, creating cases in ticket tracking software and assigning to Support Specialists as needed. They also assist clients with basic software-related questions and issues, and make follow-up calls to ensure customer satisfaction. The right candidate has a strong customer-centric focus, strives to provide a superior customer experience, possesses an aptitude for learning new software applications quickly and thoroughly, is calm under pressure, and thrives in a fast-changing environment. 

Responsibilities

  • Promote an atmosphere that encourages collaboration, optimism and dedication.
  • Answers and documents client calls from a phone queue.
  • Creates and prioritizes tickets in CRM software providing detailed information issues to facilitate a timely resolution.
  • Transfers incoming calls to team members based on the technical difficulty of the call, as well as the team member’s availability, technical acumen, and their familiarity with the client and/or issue.
  • Communicates with clients while tracking progress on issues, ensuring that team members resolve issues in a timely manner.
  • During off-peak hours, assists in low-level technical tasks and client requests.
  • Assists in monitoring the company’s hosted solutions to ensure they are running optimally.
  • Engages in outbound calls to ensure customer satisfaction with completed support tickets.
  • Manages work queue and learns escalation process in order to escalate calls/issues as necessary.
  • Regularly and reliably monitors the team email account to ensure all email tickets requests are assigned and completed.
  • Assists the Client Support Manager in any and all clerical (reports, etc.) and technology-based requests as necessary to support team peers as well as the department director.
  • Acts as strong customer advocate.

 Requirements

  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills.
  • 2+ years experience in a customer service environment.
  • Excellent organizational and time management skills.
  • Excellent analytical and problem-solving skills.
  • Types quickly and accurately while speaking.
  • Documents work in timely and efficient manner.
  • Ability to perform multiple tasks concurrently.
  • Ability to independently research problems/questions and find answers.
  • Is proactive rather than reactive.
  • Ability to be flexible and adapt to complex situations and varying personalities.
  • Detail-oriented and self-motivated.
  • Suggests, analyzes, and implements processes, and/or suggests improvements.
  • Provides product improvement feedback.

Additional consideration will be given to individuals with knowledge in the following areas

  • Crystal Reports
  • IIS/Web servers
  • Citrix/Hosted environments
  • Active Directory
  • MS SQL Server
  • Network Administration


Apply Online
Software Developer
Location: Schenectady, NY

Do you get excited about developing software to solve problems?  Do you have a desire to see your work provide safe transportation to hundreds of thousands of students across the nation, and globe?  Do you want to help come up with new ideas to analyze and collect data to optimize resources used by school systems? Do you find yourself writing code on your own to learn new technologies and solve your own issues?  Come join our team and help shape the future! 

We have a dynamic development environment with opportunities at all levels to provide input on design and architecture.  As a member of our development team you will have the opportunity to develop applications that range in technology from desktop applications performing complex data collection, analysis, mapping and routing algorithms; web based HTML5 applications in dynamic scaling environments using cloud technology; and mobile applications. 

Job Summary

The Software Developer will have responsibility to code software applications to adhere to designs supporting internal business requirements or those of external customers.  This individual will work closely with quality assurance to ensure that all quality assurance procedures are followed as an integral part of the software development life cycle. 

This individual will have an in-depth understanding of the software development life cycle.  They will need to stay current in the latest application development methodologies and tools. 

Job Description

  • Develop new features and support existing features in Visual Basic (preferred) or C# .NET, Silverlight, XAML, and web services (RESTful and/or SOAP).
  • Support of legacy code in Visual Basic 6 may be required.
  • Code, test, debug, implement, and document highly complex programs.
  • Designs systems and programs to meet highly complex business needs. Prepares detailed specifications from which programs are developed and coded. Creates appropriate documentation in work assignments such as program code, and technical documentation.
  • Gathers information from existing systems, analyzes program and time requirements. Assists Development Manager in preparing time estimates and justification for assigned tasks.
  • Supports Transfinder personnel in resolving fairly complex program problems. Works with client and management to resolve issues and validate programming requirements within their areas of responsibility. Provides technical advice on complex programming. 

Qualifications and Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • Three or more years of programming or testing experience
  • Experience working with appropriate programming languages, operating systems and software
  • Intermediate to advanced-level experience working with relational databases to facilitate programming software (SQL Server, MySQL, Oracle)
  • Strong skills in programming
  • Working knowledge of Object-Oriented Programming principles
  • Strong personal computer and business solutions software skills
  • Strong analytical and problem solving skills for design, creation and testing of programs
  • Good interpersonal skills to interact with customers and team members
  • Good communication skills to work effectively with team members, support personnel, and clients
  • Ability to work as part of team and independently
  • Development experience with Mapinfo or other GIS products is a plus
  • Experience in the Requirements, Design, Coding, Unit/Integration Test lifecycle phases is preferred
  • Experience coding in a team environment using a revision/source control system such as Subversion is desirable


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Software Analyst
Location: Schenectady, NY

As a member of the Product Management team the Software Analyst works closely with internal stakeholders and customers to identify, elicit and define requirements and use cases.  As needed, they will analyze and asses current software solutions, to identify strength, weaknesses, and suggest improvements and changes that need to be made.  They will be responsible for writing up the requirements and working with the User Interface and User Experience designers to bring life to the requirements and ensure that the concepts and designs support the requirements.  As needed, they will assist with writing the functional requirements specifications for the design.  While the project is under construction and throughout the Software Development Life Cycle they will answer any Development and/or QA questions regarding the requirements of the project.  As needed, they will be responsible for writing any needed software documentation. 

Specific Duties:

  • Interact with internal users and customers to gather and elicit requirements and to analyze and understand day-to-day business needs
  • Analyze current application solutions and processes, identify strengths and weaknesses, and present solutions to improve them
  • Write and review detailed functional requirements specifications
  • Assist development and QA with any questions during the development of the project/feature
  • Write and assist with software documentation as needed (user manual, help, release notes…)
  • Stay up to date on industry best practices, standards, and trends
  • Answer employee questions regarding expected software behavior 

Background:

  • MS or BS in a design related field (Human Computer Interaction, Web Design, Computer Science)
  • Must have 3-5 years experience designing software for enterprise solutions
  • Must have 1-3 years designing solutions for client, mobile, and web products
  • Consideration will be given to candidates with knowledge and understanding of the School Bus Transportation, Education, and Logistics industries; and experience with rapid prototyping tools 

Skills:

  • Detail oriented, highly motivated and self-directed, with superior written and verbal communication skills
  • Ability to collect, analyze, disseminate and/or present complex, technical information
  • Ability to employ use case, card sorting, flow charts, personas, user stories, and user story mapping, where appropriate
  • Effectively manage multiple, simultaneous projects
  • Be open and responsive to and be able to interpret feedback, and adjust projects and work schedule appropriately for the situation (industry, best practices, data, etc.)
  • Creative, resourceful, objective, forward-thinking and truly passionate about UX
  • Solid understanding of User Experience best practices
  • Good understanding of User Interface best practices
  • Proficient in MS Office Suite


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UI/UX Designer
Location: Schenectady, NY

As a member of the Product Management team, the User Interface and User Experience (UI/UX) Designer will work closely with internal stakeholders to create solutions for existing and future products.  Their primary responsibility is to design solutions that meet specific requirements (through a prototype and specification document), present these designs to key stakeholders, continually updating work as the project or enhancement iterates through the Software Development Life Cycle.  Additionally, they work with Product Managers and Software Analysts as needed to elicit, identify, and define requirements. 

Specific Duties:

  • Rapid prototyping of design solutions for our current and future product line (client, web, and mobile applications)
  • May write detailed specifications
  • Plan and conduct usability testing
  • Stay up to date on industry best practices, standards, and trends 

Background:

  • MS or BS in a design related field (Human Computer Interaction, Web Design, Computer Science)
  • Must have 3-5 years experience designing software for enterprise solutions
  • Must have 1-3 years designing solutions for client, mobile, and web products
  • Consideration will be given to candidates with knowledge and understanding of the School Bus Transportation, Education, and Logistics industries; and experience with rapid prototyping tools 

Skills:

  • Strong understanding of UI/UX best practices
  • Detail oriented, highly motivated and self-directed, with superior written and verbal communication skills
  • Ability to design and present simple, elegant solutions that meet requirements using references to industry best practices and trends
  • Ability to collect, analyze, disseminate and/or present complex, technical information
  • Ability to employ card sorting, flow charts, personas, user stories, and user story mapping, where appropriate
  • Effectively manage multiple, simultaneous projects
  • Be open and responsive to and be able to interpret feedback, and adjust designs and work schedule appropriately for the situation (industry, best practices, data, etc.)
  • Creative, resourceful, objective, forward-thinking and truly passionate about UI and UX
  • Proficient in MS Office Suite


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Quality Assurance Analyst
Location: Schenectady, NY

Transfinder’s Quality Assurance department works to ensure that all of our products exceed customer expectations. The QA Analyst is responsible for estimating, creating, and carrying out test cases. This individual will ensure the highest product quality by identifying, reproducing, documenting and tracking the resolution of software defects and will work on a range of products and technologies. Testing will be required for new products, enhancements to existing products, and defects.

The QA Analyst will have an in-depth understanding of the software development life cycle. They will stay current in the latest testing methodologies and tools.

Job Description:

  • Promote an atmosphere that encourages collaboration, optimism and dedication
  • Work collaboratively with Software Development Teams
  • Communicate progress and challenges with QA and Software Development Leadership
  • Review Functional Specification Requirements, Change Requests, Defects, and supporting documentation to ensure goals and requirements are clear
  • Estimate projects for time, technical risk, and overall complexity
  • Create test cases
  • Thoroughly test the UI, business logic, performance, and all aspects of software
  • Document and appropriately report defects and potential risk
  • Track progress and results in ticketing system
  • Make suggestions to improve the product and features being tested
  • Meet deadlines including sprint and release target dates

Qualifications and Requirements

  • Bachelor’s degree in Computer Science or similar
  • Additional consideration given to candidates with Master’s degree or higher
  • Three or more years testing experience preferred
  • Strong additional consideration given to candidates with experience in automated testing and test script creation
  • Strong analytical and problem solving skills
  • Good interpersonal skills and ability to work as part of a team
  • Experience in the requirements, design, coding, unit/integration test lifecycle phases is preferred
  • Additional consideration will be given to candidates having experience with HTML5, CSS, C#, Web API, Microsoft SQL Visual Basic, .Net, MySQL, GIS software, bootstrap, and knockout js


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Sales Consultant
Location: Schenectady, NY

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated sales professionals with a track record of exceeding personal and corporate goals to join our Sales Consultant Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Overall Responsibilities:

Sales Consultants, reporting to the VP, Global Sales are responsible for expanding Transfinder’s market share in the United States and Canada. They are responsible for creating compelling presentations on our products and services tailored to the specific needs of school districts within their assigned geographic area. By demonstrating the value of applying Transfinder products and services to improve efficiencies and reduce costs, they gain the confidence of prospective clients and motivate them to sign on with the company. 

  • Understand trends and issues affecting school districts in their assigned geographic areas;
  • Have a grasp of Transfinder’s products and services and how they help school districts achieve their goals;
  • Build strong relations to drive sales and meet department and company sales goals;
  • Act as both an independent contributor and corporate team player in executing plans that lead to greater market acceptance and sales
  • Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally
  • Travel to prospect sites as requested and give demonstrations of our products and services at conferences in assigned geographic areas. 

Requirements:

  • 5-10 years of direct sales experience in a technology-based company;
  • Mature and professional demeanor;
  • Understanding and experience with CRM software, including ACT and Salesforce;
  • Excellent phone and presentation skills;
  • Goal oriented and results-driven;
  • Proven team player as well as independent contributor;
  • Understanding of public sector and experience with software solutions.


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Account Executive
Location: Schenectady, NY

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated individuals to join our Client Relations Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Overall Responsibilities
Client Account Executives, reporting to the VP, Client Relations are responsible for building strong client relations with school districts within their assigned geographic areas; for updating clients on the latest products and services from Transfinder; and for understanding the current and future needs of clients in order to help with company resources and up sell products and services that meet these needs.   

  • Understand trends and issues affecting clients in their assigned geographic areas;
  • Understand client needs and work across departments to secure resources to meet them;
  • Have a grasp of Transfinder’s products and services and how they help clients achieve their goals;
  • Build strong clients relations in order to drive sales and meet department and company sales goals;
  • Drive client value and satisfaction through the delivery of products and services, including technical and business consulting, client advantages webinars, and problem solving;
  • Serve as a senior client consultant to drive cross-department excellence;
  • Act as a client ombudsman in ensuring the timely delivery of products and services;
  • Act as both an independent contributor and team player in executing plans that lead to excellence in client quality service.
  • Build strong client connections across teams, ensuring that the entire company understands client needs and successes;
  • Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally
  • Travel to client sites as requested and attend conferences in assigned geographic areas. 

Requirements

  • 5-10 years of consultative sales and or client relations experience;
  • Mature and professional demeanor;
  • Understanding and experience with CRM software, including ACT and Salesforce;
  • Excellent phone and presentation skills;
  • Goal oriented and results-driven;
  • Proven team player as well as independent contributor;
  • Understanding of public sector and experience with software solutions a plus


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Regional Sales Representative
Location: Schenectady, NY

Transfinder, a national leader in transportation management software for school districts in the United States and Canada, is seeking highly motivated individuals familiar with MS Office tools to expand the team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Candidates must have excellent communication and presentation skills and a minimum of 1-3 years of phone sales experience. Software sales experience is a plus. 

RESPONSIBILITIES:

  • Prospect and qualify leads in assigned regions for designated Sales Consultants
  • Schedule appointments and presentations for Sales Consultants
  • Follow up on leads with Sales Consultants to close business
  • Assist sales force in reaching corporate goals, i.e. increasing number of new clients and reaching quarterly revenue goals
  • Represent the company at regional and/or national conferences 

REQUIREMENTS:

  • Ability to identify and qualify sales opportunities
  • Ability to identify and contact decision makers and top management
  • Articulate and courteous phone manner combined with the ability to communicate effectively over the phone
  • Ability to understand the value of Transfinder’s products and services
  • Ability to follow through on all prospects and customer issues
  • Basic computer skills 

EXPERIENCE:

  • 1-3 years phone sales
  • Understanding and use of CRM software, such as ACT or Salesforce
  • Good work ethic and attention to detail
  • Professional manner
  • Organized and goal-oriented
  • Team player with entrepreneurial spirit


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