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Careers

Join a market leader in developing software solutions for school districts across the country.


Transfinder Corporation is growing and expanding in the Capital Region.
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Transfinder is continually recruiting professionals in software development, sales, and customer relations. 
 

We are seeking top performing professionals with a love of technology, strong work ethic, excellent interpersonal and teambuilding skills, and a commitment to customer quality service.

 

Submit your resume today for immediate consideration.

 

 

ADMINISTRATION

IT/Network Analyst

Location: Schenectady, NY

The IT/Network Analyst will have responsibility to analyze, design, install, configure, maintain, and repair network servers, desktops and networking infrastructure. The IT/Network Analyst will oversee the computer/server operation and environment; providing direction, information, and recommendations regarding desktop, server and network configurations and installations.

This individual will have an in-depth understanding of Cisco networking equipment, Microsoft Server configuration and desktop support. They will need to stay current in the latest network methodologies and tools, including cloud computing.

Job Description

The IT/Network Analyst will have responsibility to analyze, design, install, configure, maintain, and repair network servers, desktops and networking infrastructure. The IT/Network Analyst will oversee the computer/server operation and environment; providing direction, information, and recommendations regarding desktop, server and network configurations and installations.

This individual will have an in-depth understanding of Cisco networking equipment, Microsoft Server configuration and desktop support. They will need to stay current in the latest network methodologies and tools, including cloud computing.

 

· Design computer networks (intranet, Internet, FTP servers, web mail, etc.) to ensure effective and efficient running of the network.

· Install client and server network software for upgrading and maintaining network and telecommunication systems.

· Maintain network operations and software applications, operating systems and regular maintenance.
Implement assigned projects and program components to deliver services in accordance with established objectives.

· Respond to inquiries from staff, administration, service providers, clients and outside vendors to provide technical assistance and support.

· Administer systems and servers related network to ensure availability of services to authorized users.

· Troubleshoot malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.

 

LOCATION

Schenectady, New York

 

QUALIFICATION

· Bachelor's degree or equivalent combination of education and experience

· Strong networking infrastructure skills including active directory, firewall, ftp, mail protocols, virtual environments, database admin, web servers

· Three or more years of network configuration and support

· Strong personal computer and business solutions software skills

· Good interpersonal skills to interact with customers and team members

· Good communication skills to work effectively with team members, support personnel, and clients

· Ability to work as part of team and independently

· Ability to perform multiple, technical, highly complex tasks with need to regularly upgrade skills to meet dynamic job conditions

· Conveying technical information to non-technical audiences

· Experience with AWS, Citrix, Terminal Services, IIS, MS SQL, mySQL is a plus

 

APPLY ONLINE
CLIENT SERVICES

Cloud Systems Engineer

Location: Schenectady, NY

As a member of the Client Services Department, the Cloud Systems Engineer will manage our current client-facing cloud environment while leading the efforts to improve our clients’ experience.  The right candidate has a strong internal and external customer-centric focus, strives to provide a superior customer experience, is highly technical and detail-oriented, is able to manage crises, is calm under pressure, possesses an aptitude for learning new software applications quickly and thoroughly, and thrives in a fast-changing environment.  The Cloud Systems Engineer is a highly dependable team player that contributes to the growth and success of their clients, their peers, their department, and the company.

Duties

  • Responsible for stability and performance of current AWS cloud environment.
  • Work to improve and optimize all aspects of cloud environment including: performance, disaster recovery response, application presentation, monitoring.
  • Perform security monitoring to identify possible intrusions and prevent security breaches.
  • Evaluate realistic infrastructure growth and performance forecasting based on operational trending analysis.
  • Automate processes where possible to reduce unnecessary manual intervention.
  • Provide analyses related to performance and user load to assist in future planning.
  • Upgrade hardware as needed.
  • Upgrade internal, external and third-party software applications.
  • Document environment configuration maintenance schedules.
  • Perform regular backup validations.
  • Maintain and document all federal and state government regulations related to student, school district, and company data.  

Requirements

  • Bachelor’s degree in Computer Science or technical equivalent.
  • 5+ years of demonstrated hands-on technical and managerial experience.
  • Strong technical skills in Systems Engineering and Network Administration, including: Windows Servicers, Security, Active Directory, Citrix, Roaming profiles, DNS, IIS, Process and Network Monitors.
  • Experience with AWS Services, including EC2, S3, and Route 53.
  • Experience in virtualization, including VMware.
  • Experience in load balancing technology.
  • Strong documentation, project scoping and planning skills.
  • Excellent communication skills and highly organized.
  • Ability to work well under high pressure and the ability to simultaneously manage multiple projects.
  • Some evenings and weekends required.

Preferred

  • Supervisory experience.
  • Experience writing to AWS API.
  • Relevant technical certifications.

APPLY ONLINE
CUSTOMER SUPPORT

Software Support Specialist

Location: Schenectady, NY

As a member of the Client Services Department, the Software Support Specialist assists clients in the use of company software and troubleshoots technical issues that result through the installation, implementation and use of that software. They also assist internal customers with software and hardware-related questions and issues. The right candidate has a strong customer-centric focus, strives to provide a superior customer experience, possesses an aptitude for learning new software applications quickly and thoroughly, is calm under pressure, and adapts to a fast-changing environment. The Software Support Specialist is a highly technical individual that works cooperatively in a team environment, and contributes to the growth and success of their clients, their peers, their department, and the company.

 

Specific Duties will include:

· Answers and documents customer calls from a phone queue through customer database and ticket tracking software.

· Communicates with customers while tracking progress on customer issues and ultimately resolves those issues.

· Installs and upgrades software on client workstations and servers.

· Manages work queue and escalates issues as necessary.

· Researches issues of varying complexity while working to resolve them and communicate progress with the customer.

· Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to conferences.

 

Requirements:

· Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills.

· 2+ years experience supporting software products.

· Excellent organizational and time management skills.

· Excellent analytical and problem-solving skills.

· Ability to perform multiple tasks concurrently.

· Ability to independently research problems/questions and find answers.

· Is proactive rather than reactive.

· Ability to be flexible and adapt to complex situations and varying personalities.

· Detail-oriented and self-motivated.

· Brings solutions with problems.

· Suggests, analyzes, and implements processes, and/or suggests improvements.

· Provides product improvement feedback.

· Documents work in timely and efficient manner.

· Takes the initiative to document suggestions for improvements in current processes and protocols, as well as current and future software features.

· Able to provide constructive feedback and find appropriate channels and means of providing that feedback.

· Can type quickly and accurately while speaking.

 

Additional consideration will be given to individuals with the following skills:

· Experience with creating and modifying reports in Crystal Reports.

· Experience managing IIS servers.

· Experience managing Citrix and hosted environments.

· Experience setting up Active Directory and Microsoft Exchange.

· Experience with MS SQL Server.

· Experience in product and process documentation.

APPLY ONLINE

Client Systems Analyst

Location: Schenectady, NY

As a member of the Client Services Department and reporting to the Support Services Manager, the Client Systems Analyst assists clients in the use and technical support of software. This includes troubleshooting technical issues that result from the use, installation, implementation, and/or release of that software.  With a strong customer-centric focus, the Client Systems Analyst strives to provide a superior customer experience, possesses an aptitude for learning new technology quickly and thoroughly, is calm under pressure, and adapts to a fast-changing environment. The Client Systems Analyst is a highly technical individual that works cooperatively across teams, and contributes to the growth and success of the company’s clients, and works well with peers, the department, and company.


Primary Duties

  • Assist clients with network configurations to allow Transfinder products to operate optimally, pursue the root cause of technical issues, and design unique and custom solutions catered to clients’ specific needs.

  • Assist internal clients by designing solutions to unique challenges, including scripts, .bat files, queries, and automated tasks.

  • Advance the effectiveness of hosted solutions by creating and implementing methods to improve design, performance, and security while focusing on cost efficiencies.

  • Monitor company-hosted test and client servers, assist in their purchase, deployment, monitoring and repair, and provide management with product dashboards.

  • Serve as technical and product usability advisor to the Support Services Manager.

  • Communicate with customers while tracking client issues toward resolution.

  • Serve as company technical advisor for all escalated internal and external product and service-related issues.

  • Test applications and technical solutions at the support level, including the replication, cataloguing, monitoring, and documentation of software and hardware bugs.

  • Interact with various departments to discuss unique technical problems and develop suggestions and solutions to adequately address them.

  • Assist in managing phone and work queue and escalate issues as necessary.

  • Assist in defining and maintaining technical standards and procedures.

  • Assist in documenting new processes to support new and existing products.

  • Identify knowledge gaps in Support Team technical knowledge and assist the Support Services Manager in staffing and training, to close those gaps.


Requirements:

  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills.

  • 5+ years experience supporting and training software products.

  • Strong network administration skills.

  • Understand business strategy and provide feedback and direction for technical product support functions.

  • Excellent organizational, time management, project management, analytical, and problem-solving s skills, with the ability to concurrently perform multiple tasks.

  • Ability to independently and proactively research problems/questions and find solutions and answers.

  • Ability to be flexible and adapt to complex situations and varying personalities.

  • Detail-oriented, self-motivated, and driven to bring solutions to problems.

  • Confidently suggest, analyze, and implement process improvements.

  • Provide product feedback and document work in timely and efficient manner.

  • Take the initiative to document suggestions for improvement in current processes and protocols, as well as current and future software features.

  • Able to provide constructive feedback and find appropriate channels and means of providing that feedback.


Additional consideration will be given to individuals with the following skills:

  • Experience managing IIS servers.

  • Experience managing Citrix and hosted environments.

  • Experience with the implementation and maintenance of Active Directory and Microsoft Exchange.

  • Experience with MS SQL Server.

  • Experience with creating and modifying reports in Crystal Reports.

  • Experience in product and process documentation.

  • Experience managing high-level technical projects, including implementation of software and IT systems.

  • Experience with AWS or other cloud computing platforms.

APPLY ONLINE
DEVELOPMENT

Software Developer 1

Location: Schenectady, NY

Transfinder Corporation (Schenectady, NY) seeks a Software Developer to code, test, debug, implement, document complex programs based on design specs.  

 

Develop Single Page Web Application for desktop and mobile devices. Implement web API based backend architect to support front-end client technology. Work with path-finding algorithm to create/maintain path find component. Develop Windows service application for Schools Interoperability Framework. Implement GIS related software solutions. Develop new features/support existing features in .NET, XAML, RESTful and/or SOAP.   

 

Req: MS in Computer Sci. or related with 1 year professional or academic exp. or training in working with appropriate programming languages, operating systems and software, exp. with relational databases to facilitate programming software, exp. w/ requirements, design, coding, unit/integration test lifecycle phases. Development experience with GIS products (ArcGIS, Openlayers, Spatial database, Tile Map Service) is also required. 

 

Submit resumes to hr@transfinder.com.  Ref. Code XM2014. 


Software Developer 2

Location: Schenectady, NY

Transfinder Corporation (Schenectady, NY) seeks a Software Developer to develop new features and support legacy code base in Visual Basic 6 and Silverlight.

 

Code, test, debug, implement, and document complex programs based on design specs. Provide solutions to complex logical or technical issues to existing code base. Prepare implementation plans.

 

Req: MS in Computer Sci. or Information Technology related discipline with 1 year professional or academic exp. or training working with appropriate programming languages, operating systems and software to include exp. with relational databases to facilitate programming software (SQL, Oracle), Silverlight, XAML and WCF, and requirements, design, coding, unit/integration test lifecycle phases. Development experience with GIS products (ArcGIS, MapInfo Map Basic) is also required.

 

Submit resumes to Hr@transfinder.com.  Ref. Code LZ2014.

PRODUCT MANAGEMENT

UI/UX Designer, Software Analyst

Location: Schenectady, NY

As a member of the Product Management team the UI/UX Designer, Software Analyst works closely with the Development and QA teams to design solutions for existing and new products. The primary responsibility is to design solutions that meet specific requirements (through a prototype and specification document), present these designs to key stakeholders, continually updating work as the project or enhancement iterates through the software development lifecycle. Additionally, they work with Product Managers as needed to elicit, identify, define, and re-define requirements.

 

Specific Duties:

· Rapid prototyping of design solutions for our current and future product line (client, web, and mobile applications)

· Write detailed specifications

· Plan and conduct usability testing

· Stay up to date on industry best practices, standards, and trends

· Answer employee questions regarding expected system/software behavior

 

Background:

· MS or BS in a design related field (Human Computer Interaction, Web Design, Computer Science)

· Must have 3-5 years experience designing software for enterprise solutions

· Must have 1-3 years designing solutions for client, mobile, and web products

· Consideration will be given to candidates with knowledge and understanding of the School Bus Transportation and Education industries, and experience with Axure

· Candidates without a portfolio will not be considered

 

Qualifications and Requirements:

· Strong understanding of UI/UX best practices

· Detail oriented, highly motivated and self-directed, with superior written and verbal communication skills

· Ability to design and present simple, elegant solutions that meet requirements using references to industry best practices and trends

· Ability to collect, analyze, disseminate and/or present complex, technical information

· Ability to employ card sorting, flow charts, personas, user stories, and user story mapping, where appropriate

· Effectively manage multiple, simultaneous projects

· Be open and responsive to and be able to interpret feedback, and adjust designs and work schedule appropriately for the situation (industry, best practices, data, etc.)

· Creative, resourceful, objective, forward-thinking and truly passionate about UI and UX

· Proficient in MS Office Suite

APPLY ONLINE
SALES

Account Executive

Location: Schenectady, NY

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated individuals to join our Client Relations Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance.

Overall Responsibilities

Client Account Executives, reporting to the Director of Client Relations are responsible for building strong client relations with school districts within their assigned geographic areas; for updating clients on the latest products and services from Transfinder; and for understanding the current and future needs of clients in order to help with company resources and up sell products and services that meet these needs.  

 

· Understand trends and issues affecting clients in their assigned geographic areas;

· Understand client needs and work across departments to secure resources to meet them;

· Have a grasp of Transfinder’s products and services and how they help clients achieve their goals;

· Build strong clients relations in order to drive sales and meet department and company sales goals;

· Drive client value and satisfaction through the delivery of products and services, including technical and business consulting, client advantages webinars, and problem solving;

· Serve as a senior client consultant to drive cross-department excellence;

· Act as a client ombudsman in ensuring the timely delivery of products and services;

· Act as both an independent contributor and team player in executing plans that lead to excellence in client quality service.

· Build strong client connections across teams, ensuring that the entire company understands client needs and successes;

· Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally

· Travel to client sites as requested and attend conferences in assigned geographic areas.

 

Requirements

· 5-10 years of consultative sales and or client relations experience;

· Mature and professional demeanor;

· Understanding and experience with CRM software, including ACT and Salesforce;

· Excellent phone and presentation skills;

· Goal oriented and results-driven;

· Proven team player as well as independent contributor;

· Understanding of public sector and experience with software solutions a plus

APPLY ONLINE

Sales Consultant

Location: Schenectady, NY

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated sales professionals with a track record of exceeding personal and corporate goals to join our Sales Consultant Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance.

 

Overall Responsibilities

Sales Consultants, reporting to the Director of Sales are responsible for expanding Transfinder’s market share in the United States and Canada. They are responsible for creating compelling presentations on our products and services tailored to the specific needs of school districts within their assigned geographic area. By demonstrating the value of applying Transfinder products and services to improve efficiencies and reduce costs, they gain the confidence of prospective clients and motivate them to sign on with the company.

 

· Understand trends and issues affecting school districts in their assigned geographic areas;

· Have a grasp of Transfinder’s products and services and how they help school districts achieve their goals;

· Build strong relations to drive sales and meet department and company sales goals;

· Act as both an independent contributor and corporate team player in executing plans that lead to greater market acceptance and sales

· Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally

· Travel to prospect sites as requested and give demonstrations of our products and services at conferences in assigned geographic areas.

 

Requirements

· 5-10 years of direct sales experience in a technology-based company;

· Mature and professional demeanor;

· Understanding and experience with CRM software, including ACT and Salesforce;

· Excellent phone and presentation skills;

· Goal oriented and results-driven;

· Proven team player as well as independent contributor;

· Understanding of public sector and experience with software solutions.

APPLY ONLINE

Regional Sales Representative

Location: Schenectady, NY

Transfinder, a national leader in transportation management software for school districts in the United States and Canada, is seeking highly motivated individuals familiar with MS Office tools to expand the team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance.

 

Candidates must have excellent communication and presentation skills and a minimum of 1-3 years of phone sales experience. Software sales experience is a plus.

 

RESPONSIBILITIES:

· Prospect and qualify leads in assigned regions for designated Sales Consultants

· Schedule appointments and presentations for Sales Consultants

· Follow up on leads with Sales Consultants to close business

· Assist sales force in reaching corporate goals, i.e. increasing number of new clients and reaching quarterly revenue goals

· Represent the company at regional and/or national conferences

 

REQUIREMENTS:

· Ability to identify and qualify sales opportunities

· Ability to identify and contact decision makers and top management

· Articulate and courteous phone manner combined with the ability to communicate effectively over the phone

· Ability to understand the value of Transfinder’s products and services

· Ability to follow through on all prospects and customer issues

· Basic computer skills

 

EXPERIENCE:

· 1-3 years phone sales

· Understanding and use of CRM software, such as ACT or Salesforce

· Good work ethic and attention to detail

· Professional manner

· Organized and goal-oriented
· Team player with entrepreneurial spirit

APPLY ONLINE
TRAINING AND IMPLEMENTATION

Client Project Manager

Location: Schenectady, NY

As a member of the Client Services Department, the Transfinder Client Project Manager (CPM) works closely with new and existing clients to ensure the complete implementation of all components of Transfinder software. They also work closely with Client Relations, Sales, Technical Support, and Product Management teams, collaborating on and providing the status for open projects. The CPM is a highly technical individual that works cooperatively in a team environment, and contributes to the growth and success of their clients, their peers, their department, and the company.

Specific Duties:

· Develops complete project plan with client including specific goals, milestones, and target dates.
Maintains clear, complete, detailed, and accurate documentation related to all project activities.

· Tracks time spent on client and department-related activities and maintains a schedule in Database and/or CRM.

· Coordinates software installation with auxiliary departments, both internally and externally.

· Trains clients remotely, via web-based meeting applications, on all aspects of software. On-site training may be required.

· Evaluates effectiveness of training and overall status of the project.

· Maintains communication with client to ensure that project is on track with goals established and works with client to adjust goals if necessary.

· Provides continuing software support to clients while they are in their implementation period.

· Utilizes MapInfo Pro to convert GIS data for use in Transfinder software.

· Converts client student data for use in Transfinder software and ensures confidentiality of that data.

· Recognizes red flag issues and escalates them to the appropriate individuals.

· Contributes to the growth of the department and the company by participating in weekly staff meetings and special projects.

Background
· Training experience, preferably with a Windows based software through web-based applications.

· Proven successful execution of defining, implementing, and completing projects - preferably technology related.

· 3+ years experience in a related field, such as Software Implementation, Technology Project

· Management, or Software Support.

· Bachelor's degree in Business, Communications, Information Technology, or English is preferred.

Skills
· Commitment to exceptional customer service.

· Ability to maintain, track, and effectively meet the needs of multiple client projects simultaneously.

· Highly organized and self-motivated.

· Ability to work in a team environment while contributing creative ideas.

· Ability to triage client software issues and troubleshoot or escalate as necessary.

· Ability to learn new software and procedures quickly and independently.

· Excellent verbal and written communication skills.

· Experience with Microsoft Office Suite.

· Experience with CRM software.

· Experience with Windows Administration, SQL and Access Databases, GIS software, and Crystal Reports is preferred.

APPLY ONLINE

Applications Specialist

Location: Schenectady, NY

As a member of the Implementation & Training Department, the Transfinder Applications Specialist works closely with new and existing clients, providing customized and detailed training across all Transfinder product lines. The Applications Specialist is responsible for training clients on all components of a Transfinder software purchase; and works closely with Customer Project Managers and Internal Sales and Customer Support teams. The Applications Specialist also works cooperatively in a team environment, contributing to the growth and success of their clients, their peers, their department, and the company.

RESPONSIBILITIES:

· Trains clients remotely, via web-based meeting applications, on all aspects of software.

· Masters components of the Transfinder product line in order to effectively train clients.

· Customizes training plan to suit needs of clients at various skill levels.

· Works with Customer Project Manager to ensure that training plan meets client needs.

· Maintains clear, complete, and accurate documentation related to all project activities.

· Tracks time spent on client and department-related activities in ACT! database.

· Produces training materials and documentation in support of client’s implementation.

· Evaluates effectiveness of training and overall status of the project.

· Communicates client’s progress to Customer Project Manager.

· Recognizes red flag issues and escalates them to the appropriate individuals.

· Contributes to the growth of the department and the company.

 

REQUIREMENTS:

· Training experience with Windows-based software and web-based applications.

· 2+ years experience in a related field, such as Software Implementation, Technical Training, or Software Support.

· Bachelor's degree in Business, Communications, Information Technology, or English.

EXPERIENCE:

· Outstanding interpersonal skills, with a commitment to exceptional customer service

· Highly organized and self-motivated with excellent communication skills

· A talent for working in a team environment while contributing creative ideas

· Aptitude for maintaining, tracking, and effectively meeting the needs of multiple clients.

· Ability to triage client software issues and troubleshoot or escalate as necessary

· Experience with Microsoft Office; CRM software; SQL and Access Databases; and Crystal Reports.

APPLY ONLINE
 
 

HOW TO APPLY
Interested applicants should submit cover letter and resume through one of the following methods:
FAX: 518.377.3716
Attn: Human Resources
MAIL: Transfinder, 440 State Street, Schenectady, NY 12305
Attn: Human Resources