On-Demand Technical Support for Bus Routing Software 

Transfinder Awarded the Austin Chamber's Time Warner Cable Business Class Customer Service & Loyalty Award

Amazing customer service that has been recognized by clients and outside sources alike! Click here to read the announcement.


Transfinder’s technical support and maintenance is invaluable to helping you get the most from your investment.  It ensures that you can sustain a highly efficient and cost effective operation for your school district. 

Following your initial implementation and training, we provide you with toll-free access to our knowledgeable staff.  They are always prepared to respond to questions related to software use, installation, technical or map-related issues, custom report requests, and special circumstances affecting your operation.

You also have exclusive and unlimited access to our client portal—Community— where you can access documentation on all of our software solutions and services, take online tutorials at your convenience, and sign up for Webinars on topics of interest to you.  Within the portal, we also provide you with direct access to information on your own district through My Project, My Stats, and My Downloads. 

Finally, we are constantly enhancing functionality to improve your experience with our software.  Best of all, when you launch your system for the first time each day, your Routefinder Pro system includes automatic software updates. 

As your partner for the long term, we believe that your success is our success.

How to Contact Transfinder Customer Support 

On-Demand Technical Support is available for all Transfinder clients.

New Support Hours Have Expanded to Monday to Friday, 7am-7pm ET. 

By Phone: (888) 427-2403
Fax: (518) 377-3716
Online: support@transfinder.com