Careers

Overview
As a member of the Implementation team in the Client Services Department, the Client Project Manager works closely with new and existing clients to assist them in successfully installing and implementing all software packages. This position also works closely with Sales and Support teams to provide status updates on open projects. The Client Project Manager is a hands-on and technically minded individual, capable of working with a task-oriented approach while retaining a strong commitment to dedicated customer service.

Responsibilities

• Provide hands-on software support and data analysis for clients during their implementation period, including troubleshooting when appropriate.
• Develop project plans to meet client objectives; including specific goals, milestones, and target dates.
• Maintain clear, complete and accurate documentation related to all project activities, including tracking time spent on client and department-related activities in a CRM.
• Coordinate software installation between client and internal installation teams.
• Coordinate and provide online and onsite training between Transfinder’s Training team and the client.
• Evaluate overall status of assigned projects and identify risks or roadblocks.
• Maintain communication with clients to ensure that projects are on track, given the goals established in the project plan, and work with clients to adjust as necessary.
• Promote an atmosphere that encourages collaboration, optimism and dedication.

Requirements

• Bachelor’s Degree.
• 3+ years’ experience in a related field, such as Software Implementation/Support, Project Coordination or Application Analysis.
• Proven record of defining, executing and completing projects.
• Ability to maintain, track and meet the needs of multiple client projects simultaneously.
• Highly organized and self-motivated.
• Ability to propose new ideas, both functional and technical.
• Ability to learn new software and procedures quickly and independently.
• Experience with web-based applications.
• Excellent verbal and written communication skills.

Extra consideration will be given to candidates who have:

• Experience with Microsoft Office Suite and CRM software.
• Experience with Windows Administration, SQL and Access Databases, GIS software, and Crystal Reports.

Overview

If you want to work for an industry leader, learn the latest technology and be a part of an organization that values employee opinions, then Transfinder is the company for you!

As a member of the Support Team in the Client Services Department, the Software Support Specialist assists clients in the use of company software and troubleshoots technical issues that result through the installation, implementation and use of that software. The right candidate has a strong client-centric focus, strives to provide a superior client experience and possesses an aptitude for learning new software applications and its underlying technology quickly and thoroughly. The Software Support Specialist is a highly technical individual that works cooperatively in a team environment, and contributes to the growth and success of their clients, their peers, their department, and the company.

Responsibilities

• Answers and documents client calls from a phone queue through CRM and ticket tracking software
• Resolves issues efficiently and effectively or determines escalation path when necessary
• Communicates with clients while tracking progress on client issues
• Researches issues of varying complexity while working to resolve them and communicate progress with the client
• Installs and upgrades software on client workstations and servers
• Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to conferences
• Develops product and troubleshooting documentation to expand team and company knowledge
• Suggests, analyzes, and implements processes, and/or suggests improvements
• Provides product and process improvement feedback

Requirements

• Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
• 2+ years of experience supporting software products
• Excellent organizational and time management skills
• Excellent analytical and problem-solving skills
• Ability to perform multiple tasks concurrently
• Ability to independently research problems/questions and find answers
• Ability to be flexible and adapt to complex situations and varying personalities
• Detail-oriented and self-motivated
• Ability to type quickly and accurately while speaking.

Additional consideration will be given to individuals with experience in the following areas

• Crystal Reports
• IIS/Web servers
• Amazon Web Services or Azure
• Active Directory
• MS SQL Server
• Network Administration

What We Offer

• Very competitive salaries and benefits
• The ability to learn and work with the latest technology
• Open-door management style; we welcome and even expect feedback in all areas
• An entrepreneurial spirit, but with a strong belief in work-life balance
• Corporate HQ positioned in the heart of downtown Schenectady; direct access to 25+ restaurants within walking distance, and right next to Proctor’s Theatre and the new Mohawk Harbor
• Themed events throughout the year, with friendly competitions and prizes!

As a member of the Training team in the Client Services Department, the Applications Specialist works closely with new and existing clients, providing customized and detailed training across all Transfinder products. They work closely with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing status of open projects.

RESPONSIBILITIES:

• Promote an atmosphere that encourages collaboration, optimism and dedication.
• Work with Client Project Manager to customize a training plan to suit the needs of clients at various skill levels, and ensure that the training plan is meeting the client’s needs and goals. 
• Conduct one on one training sessions remotely, via web-based meeting applications, on all aspects of software.
• Lead training webinars available to all current clients.
• Teach multi-day Transfinder University classes to all levels of users.
• Travel to client locations for on-site group training.
• Lead training seminars during Transfinder’s Annual Client Summit.
• Maintain clear, complete, and accurate documentation related to all training activities including tracking time spent on client and department-related activities in a CRM.
• Collaborate with other training team members to develop new and updated training materials.
• Contribute to the growth of the department and the company by participating in special projects.

• Contribute to the development of course materials for Transfinder University.

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  Triage client software issues and troubleshoot or escalate as necessary.

REQUIREMENTS:

• Bachelor's Degree.
• 4+ years’ experience in a related field, such as software implementation, technical training, or software support.
• Training experience, preferably with software through web-based applications.
• Outstanding interpersonal skills, with a commitment to exceptional customer service.
• Highly organized and self-motivated.
• Excellent verbal and written communication skills.
• A talent for working in a team environment while contributing creative ideas.
• Ability to learn new software and procedures quickly and independently.
• Experience with Microsoft Office Suite and CRM software.

Overview 

Transfinder, a leading software provider for Transportation Management Systems, is seeking an enthusiastic and motivated Product Owner to join our growing team. This individual will work closely with the development teams, Scrum Masters, UI/UX Designers and internal stakeholders. The Product Owner will be responsible for gathering requirements and working with the UI/UX Designers to design new features and products. They will prioritize items within the backlog, sprints and releases and participate in refinement, planning and review meetings with the Development teams.

Responsibilities

• Promote an atmosphere that encourages collaboration, optimism and dedication
• Conduct requirements gathering
• Rapid prototyping of design solutions for our current and future product line (web, and mobile applications)
• Write and maintain specifications for developer consumption
• Lead the effort of story decomposition and prioritization
• Participate in backlog refinement, sprint planning and sprint retrospective meetings
• Present work in a group setting
• Drive the pace of development projects

Requirements

• Detail oriented, highly motivated and self-directed
• Ability to present complex designs across technical and non-technical teams
• Strong collaborative and communication skills
• Responsive to feedback
• Experience working directly with Development teams
• Experience working as a Product Owner, Product Manager or BA

Overview

Transfinder is a leading software provider for Transportation Management Systems seeking an enthusiastic and motivated Software Developer to join our growing team. They will report directly to the Director of Software Development while working closely with other developers, Scrum Masters, Product Owners and QA. The developer will be responsible for supporting existing products as well as working on enhancements and new products while adhering to best practices and the standards in place. 

Responsibilities

• Promote an atmosphere that encourages collaboration, optimism and dedication
• Interpret design specifications for development while offering opinions for improvements
• Provide estimates and regular updates as requested
• Develop applications to specification
• Troubleshoot and debug existing applications
• Create cross browser and mobile application code that maintains proper coding standards
• Create and maintain technical documentation
• Assist team members when appropriate
• Present work in a group setting

Requirements

• Bachelor’s in Computer Science or equivalent
• Minimum of 3 years’ experience
• Strong collaborative and communication skills
• Experience with OOP, Angular, C#, Web API, JavaScript, HTML, CSS, Databases, Web and Mobile Development Tools
• Familiarity with ESRI or other GIS products is desired but not required

Overview

Transfinder is a leading software provider for Transportation Management Systems seeking an enthusiastic and driven Quality Assurance Manager to join our growing team. The QA Manager will be responsible for both overseeing a team of QA Engineers and carrying out tasks individually. They will be responsible for ensuring the highest level of quality of our products through thorough test cases and robust testing.

Responsibilities

• Promote an atmosphere that encourages collaboration, optimism and dedication
• Work collaboratively with Software Development Teams and Technology Team Leaders
• Communicate with Transfinder Shanghai and QA personnel.  Time outside of normal business hours may be required.
• Review User Stories to ensure acceptance criteria and expectations are clear
• Review test plans, test cases and execution of tests by QA team members
• Participate in sprint planning and long-term department goal planning
• Thoroughly test the UI, business logic, performance, and other aspects of software to ensure all products developed are free from defects and errors
• Document and appropriately report defects and potential risk. Track progress and results in Jira
• Coordinate group testing efforts with individuals both within and outside the Technology department
• Make suggestions to improve the product and features being tested
• Continuously evaluate and improve QA processes
• Coach and provide feedback to QA team
• Contribute to the final approval of releases

Requirements

• Bachelor’s degree in Computer Science or similar
• 5+ years of experience in Software Quality Management and/or Development
• Knowledge of modern test methodologies including automation
• Solid understanding of quality assurance as part of the development process
• Working knowledge of computer coding languages, MSSQL and other Databases
• Detail oriented and well-developed analytical skills
• Excellent verbal and written communication skills 

Overview

Transfinder is a leading software provider for Transportation Management Systems seeking an enthusiastic and motivated QA Analyst to join our growing team. The QA Analyst will work directly with the development teams, Scum Masters, Product Owners and UI/UX Designers. They will participate in sprint refinement and planning meetings. The QA Analyst is responsible for creating and carrying out test cases to ensure the highest product quality by identifying, documenting and working with the teams to resolve issues.

Job Description

• Promote an atmosphere that encourages collaboration, optimism and dedication
• Work collaboratively with Software Development Teams
• Communicate progress and challenges with QA and Software Development Leadership
• Review Stories to ensure goals and requirements are met
• Create test cases
• Thoroughly test the UI, business logic, performance, and all aspects of software
• Document and appropriately report defects and potential risk
• Make suggestions to improve the product and features being tested
• Meet deadlines including sprint and release target dates

Qualifications and Requirements

• Bachelor’s degree in Computer Science or similar
• Three or more years testing experience preferred
• Detail oriented, highly motivated and self-directed
• Strong analytical and problem-solving skills
• Good interpersonal skills and ability to work as part of a team
• Experience with web and mobile app testing is preferred

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated individuals to join our Client Relations Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Overall Responsibilities
Client Account Executives, reporting to the Director of Client Relations are responsible for building strong client relations with school districts within their assigned geographic areas; for updating clients on the latest products and services from Transfinder; and for understanding the current and future needs of clients in order to help with company resources and up sell products and services that meet these needs.   

• Understand trends and issues affecting clients in their assigned geographic areas;
• Understand client needs and work across departments to secure resources to meet them;
• Have a grasp of Transfinder’s products and services and how they help clients achieve their goals;
• Build strong clients relations in order to drive sales and meet department and company sales goals;
• Drive client value and satisfaction through the delivery of products and services, including technical and business consulting, client advantages webinars, and problem solving;
• Serve as a senior client consultant to drive cross-department excellence;
• Act as a client ombudsman in ensuring the timely delivery of products and services;
• Act as both an independent contributor and team player in executing plans that lead to excellence in client quality service.
• Build strong client connections across teams, ensuring that the entire company understands client needs and successes;
• Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally
• Travel to client sites as requested and attend conferences in assigned geographic areas. 

Requirements

• 5-10 years of consultative sales and or client relations experience;
• Mature and professional demeanor;
• Understanding and experience with CRM software, including ACT and Salesforce;
• Excellent phone and presentation skills;
• Goal oriented and results-driven;
• Proven team player as well as independent contributor;
• Understanding of public sector and experience with software solutions a plus

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated sales professionals with a track record of exceeding personal and corporate goals to join our Sales Consultant Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Overall Responsibilities:

Sales Consultants, reporting to the VP, Global Sales are responsible for expanding Transfinder’s market share in the United States and Canada. They are responsible for creating compelling presentations on our products and services tailored to the specific needs of school districts within their assigned geographic area. By demonstrating the value of applying Transfinder products and services to improve efficiencies and reduce costs, they gain the confidence of prospective clients and motivate them to sign on with the company. 

• Understand trends and issues affecting school districts in their assigned geographic areas;
• Have a grasp of Transfinder’s products and services and how they help school districts achieve their goals;
• Build strong relations to drive sales and meet department and company sales goals;
• Act as both an independent contributor and corporate team player in executing plans that lead to greater market acceptance and sales
• Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally
• Travel to prospect sites as requested and give demonstrations of our products and services at conferences in assigned geographic areas. 

Requirements:

• 5-10 years of direct sales experience in a technology-based company;
• Mature and professional demeanor;
• Understanding and experience with CRM software, including ACT and Salesforce;
• Excellent phone and presentation skills;
• Goal oriented and results-driven;
• Proven team player as well as independent contributor;
• Understanding of public sector and experience with software solutions.

Transfinder, a national leader in transportation management software for school districts in the United States and Canada, is seeking highly motivated individuals familiar with MS Office tools to expand the team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Candidates must have excellent communication and presentation skills and a minimum of 1-3 years of phone sales experience. Software sales experience is a plus. 

RESPONSIBILITIES:

• Prospect and qualify leads in assigned regions for designated Sales Consultants
• Schedule appointments and presentations for Sales Consultants
• Follow up on leads with Sales Consultants to close business
• Assist sales force in reaching corporate goals, i.e. increasing number of new clients and reaching quarterly revenue goals
• Represent the company at regional and/or national conferences 

REQUIREMENTS:

• Ability to identify and qualify sales opportunities
• Ability to identify and contact decision makers and top management
• Articulate and courteous phone manner combined with the ability to communicate effectively over the phone
• Ability to understand the value of Transfinder’s products and services
• Ability to follow through on all prospects and customer issues
• Basic computer skills 

EXPERIENCE:

• 1-3 years phone sales
• Understanding and use of CRM software, such as ACT or Salesforce
• Good work ethic and attention to detail
• Professional manner
• Organized and goal-oriented
• Team player with entrepreneurial spirit

Overview

As the leading software provider for Transportation Management Systems, Transfinder is seeking an enthusiastic, career- minded, and motivated student to join the team as an intern. The prime candidate for this internship will be someone who loves problem solving, has an analytical mind, and is looking to develop their professional skill set in preparation for graduation and beyond.

The intern will report directly to the Director of Support Services and will work closely with Data Specialists, Project Managers, Engineers, Applications Specialists, and Support Services personnel. This individual will get the opportunity to learn and work alongside seasoned professionals and learn what it takes to be part of a fast-paced software company. Our summer interns will work remotely from home.

Responsibilities

• Coordinate technical calls from clients needing support
• Work alongside an Installation Engineer and Support Specialists to learn the best practices for installing software and the set-up of an end user's environment.
• Research and collect custom client data. This position will require the individual to understand the importance of data security and be conscious of the sensitivity of the data they are reviewing
• Analyze and provide feedback to the completeness of client data requirements
• Assist in reporting on internal data analytics
• Participate in QA and development support activities

Learning Objectives

• Gain exposure to software industry and professionals
• Learn the requirements and expectations of documentation standards
• Gain experience with tools such as Microsoft Dynamics, RDP Clients, reporting tools, and server management

Requirements

• Minimum of 2 years in current degree program.
• Excellent verbal and written communication skills. Comfortable communicating with all levels of professional individuals
• Excellent organizational, time management, analytical, and problem-solving skills
• Experience with Microsoft Office Suite

Overview

Transfinder is seeking an individual that enjoys and excels at designing and sharing software-focused written content such as training guides, quick start manuals, and release notes. The Content Designer will work closely with Technical team members to create supporting content as software is developed and will be responsible for producing end user training content, assisting with the editing and publication of outward facing client and partner documentation, and assisting with updates to Transfinder’s content library. The Content Designer will be responsible for quickly learning about Transfinder’s latest applications and product updates and creating or editing existing content efficiently and on multiple media platforms.

Responsibilities

• Design and maintain training content which supports and provides information on using Transfinder’s software applications.
• Create engaging training materials that can be consumed by users with varying levels of software proficiency.
• Create multimedia content including written and visual training materials.
• Create engaging multimedia content including written and visual training materials
• Design content for all product platforms
• Align training content to product and device while maintaining design and style used across platforms.
• Develop alternate content based upon availability across device(s) and use case.
• Work directly with Technology team members to create content accurately reflecting product features and functions for intended use, and with other departments as needed.
• Develop and design live webinar scripts and updates.
• Assist with drafts, edits and applying content style to non-training documentation intended for end user or partner communications.
• Work with the Technology team to understand upcoming updates to products and release timelines, producing content based on release deadlines.
• Maintain and update end user content on the Transfinder Community, Transfinder’s client portal.
• Create internal training materials including documents and videos on new features and products for employee training
• Create release notes for new product versions.
• Create internal training materials including documents and videos on new features and products for employee training.
• Develop and create on-demand courses for internal and external training.
• Create marketing style videos showcasing the value of Transfinder products and features.
• Brainstorm, research and suggest new ways of building and presenting engaging and innovative training content.

Requirements

• Experience with standard software industry terminology used in training guides, tutorials, and documentation.
• Strong writing, editing and proofreading skills.
• Experience with content creation and editing tools including MS Office, Camtasia, and Adobe Creative Cloud.
• Experience with WordPress Administration, including WordPress updates, plugin management and troubleshooting.
• Ability to self-manage, successfully commit to multiple projects with multiple deadlines simultaneously, and quickly adjust to changes in priority and project focus.
• Organized, detail-oriented and self-motivated.
• Degree in English, Communications or other related discipline, or proven industry experience.