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Inc. 5000 2016

Inc. 5000 2017: Transfinder awarded eleven consecutive years by Inc. magazine as a fastest-growing private company in America. 


 Transfinder Corporation is growing and expanding in the Capital Region. 

Transfinder is continually recruiting professionals in software development, sales, and customer relations. 

We are seeking top performing professionals with a love of technology, strong work ethic, excellent interpersonal and teambuilding skills, and a commitment to customer quality service.


Do you like working with technology? Are you passionate about customer service?

Check out the positions Transfinder is looking to fill with just the right person!


 

“Say Hello to Our New York”
Don't overlook upstate New York as a great place to build a career. Take a quick tour of upstate New York's Tech Valley/Capital Region and see why it is the perfect place for young professionals on the move to live, work and play. And if you're looking upstate, don't miss out on what's going on in Schenectady.  


Albany-Schenectady-Troy made Forbes' Annual List of America's Best Cities for Young Professionals for 2017.

Click here to view the list. 


 

The Capital Region is the home to Transfinder and many of our employees. There are many reasons why young professionals from all over the US are finding great careers and calling our region of New York home. Check out Transfinder as one of those career opportunities, and learn more about our region. Click here for information on the Capital Region.

 


Submit your resume today for immediate consideration.

Client Services Internships (Summer)
Location: Texas or New York (Flexibility to work remotely)

Overview

As the leading software provider for Transportation Management Systems, Transfinder is seeking an enthusiastic, career- minded and motivated student to join the team as an intern. The prime candidate for this internship will be someone who loves problem solving, has an analytical mind, and is looking to develop their professional skill set in preparation for graduation and beyond. 

The intern will report directly to the manager of the Data Team and will work closely with Data Specialists, Project Managers, Engineers, Applications Specialists (trainers), and Support Services personnel. This individual will get the opportunity to learn and work alongside seasoned professionals and learn what it takes to be part of a growing software company. Learn more about Transfinder at www.transfinder.com

Learning Objectives

  • Fielding technical calls from clients needing support for both their existing network and their access to Transfinder's flagship product, Routefinder Pro.
  • Providing technical support to software end users, including, but not limited to, topics like map editing, data imports, and troubleshooting technical questions.
  • Working alongside an Installation Engineer and Support Specialists to learn the best practices for installing software, the set-up of an end user's environment.
  • Researching and collecting Custom Client Data. This position will require the individual to understand the importance of data security and be conscious of the data they are reviewing at all times.
  • Analyzing and providing usability feedback on all client data to include; student/parent profiles, staff/driver profiles, vehicle/fleet
  • information, safe zones, alternate sites used for student transportation, and much more.
  • Aiding the Client Services Team in the maintenance and expansion of Transfinder's process documentation.
  • Working with the overall Client Services Department staff contributing to the team environment, providing creative ideas, offering unique solutions, and process enhancements.
  • Articulating technology and product positioning to both technical and non-technical users.
  • Being a part of the continuous development and testing cycles that occur in today's leading software companies by participating in QA and development support activities.

 Skills & Requirements

  • Minimum of 2 years in current degree program.
  • Experience with Microsoft Office Suite required.
  • Excellent verbal and written communication skills. Comfortable being on the phone communicating with all levels of professional individuals.
  • Excellent organizational, time management, analytical, and problem-solving skills.
  • Experience with Windows Administration, SQL and Access Databases, ESRI and/or MapInfo software is preferred.


Apply Online
Software Support Specialist
Location: Texas or New York (Flexibility to work remotely)

Overview

As a Software Support Specialist, you'll leverage your strong technical aptitude and troubleshooting experience to deliver exceptional support for the most innovative technology in the industry. Software Support Specialists work closely with Transfinder clients (School District Transportation and IT staff across North America) to resolve reported product issues.

Responsibilities

  • Identify, diagnose, and troubleshoot technical problems with Transfinder products, providing effective solutions and guidance to our clients
  • Regularly communicates with clients while tracking progress on client issues
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Clearly and accurately update case progress within CRM by documenting troubleshooting notes and issue resolution
  • Replicate and document potential product bugs for investigation by the development team
  • Create and maintain knowledgebase articles to expand team expertise
  • Stay up to date on product features and functionality to better support our clients
  • Seeks ways to improve service to our clients through process improvements and efficiencies

Requirements

  • 2+ years of experience troubleshooting and supporting Enterprise software products.
  • Proven knowledge of commonly used concepts, practices, and procedures for resolving software related issues
  • Utilizing SQL to find and fix common data issues
  • Ability to manage multiple support cases while maintaining quality and response time goals
  • Exceptional analytical and problem-solving skills
  • Client focused approach and mindset
  • Excellent interpersonal skills with the ability to adapt to changing situations and personalities
  • Communicate professionally and clearly to internal and external clients and stakeholders
  • Work effectively both independently and as part of a collaborative team
  • Goal driven professional with attention to detail
  • Highly organized with effective time management skills
  • Microsoft O365

Additional Skills and Experience:

  • Previous SaaS support experience
  • API troubleshooting
  • Technical mindset and able to quickly grasp new software and concepts
  • Exago Reports
  • Familiar with AD/SAML/SSO
  • Basic system administration and networking skills

Salary $50,000 to $75,000

Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.

 


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Client Project Manager
Location: Texas or New York (Flexibility to work remotely)

Overview
As a member of the Implementation team in the Client Services Department, the Client Project Manager works closely with new and existing clients to assist them in successfully installing and implementing all software packages. This position also works closely with Sales and Support teams to provide status updates on open projects. The Client Project Manager is a hands-on and technically minded individual, capable of working with a task-oriented approach while retaining a strong commitment to dedicated customer service.

Responsibilities

  • Provide hands-on software support and data analysis for clients during their implementation period, including troubleshooting when appropriate.
  • Develop project plans to meet client objectives; including specific goals, milestones, and target dates.
  • Maintain clear, complete and accurate documentation related to all project activities, including tracking time spent on client and department-related activities in a CRM.
  • Coordinate software installation between client and internal installation teams.
  • Coordinate and provide online and onsite training between Transfinder’s Training team and the client.
  • Evaluate overall status of assigned projects and identify risks or roadblocks.
  • Maintain communication with clients to ensure that projects are on track, given the goals established in the project plan, and work with clients to adjust as necessary.
  • Promote an atmosphere that encourages collaboration, optimism and dedication.

Requirements

  • Bachelor’s Degree.
  • 3+ years’ experience in a related field, such as Software Implementation/Support, Project Coordination or Application Analysis.
  • Proven record of defining, executing and completing projects.
  • Ability to maintain, track and meet the needs of multiple client projects simultaneously.
  • Highly organized and self-motivated.
  • Ability to propose new ideas, both functional and technical.
  • Ability to learn new software and procedures quickly and independently.
  • Experience with web-based applications.
  • Excellent verbal and written communication skills.

Extra consideration will be given to candidates who have:

  • Experience with Microsoft Office Suite and CRM software.
  • Experience with Windows Administration, SQL and Access Databases, GIS software, and Crystal Reports.

Salary $70,000 to $110,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.


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Applications Specialist
Location: Texas or New York (Flexibility to work remotely)

As a member of the Training team in the Client Services Department, the Applications Specialist works closely with new and existing clients, providing customized and detailed training across all Transfinder products. They work closely with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing status of open projects.

RESPONSIBILITIES:

  • Promote an atmosphere that encourages collaboration, optimism and dedication.
  • Work with Client Project Manager to customize a training plan to suit the needs of clients at various skill levels, and ensure that the training plan is meeting the client’s needs and goals. 
  • Conduct one on one training sessions remotely, via web-based meeting applications, on all aspects of software.
  • Lead training webinars available to all current clients.
  • Teach multi-day Transfinder University classes to all levels of users.
  • Travel to client locations for on-site group training.
  • Lead training seminars during Transfinder’s Annual Client Summit.
  • Maintain clear, complete, and accurate documentation related to all training activities including tracking time spent on client and department-related activities in a CRM.
  • Collaborate with other training team members to develop new and updated training materials.
  • Contribute to the growth of the department and the company by participating in special projects.
  • Contribute to the development of course materials for Transfinder University.

  •  

    Triage client software issues and troubleshoot or escalate as necessary.

REQUIREMENTS:

  • Bachelor's Degree.
  • 4+ years’ experience in a related field, such as software implementation, technical training, or software support.
  • Training experience, preferably with software through web-based applications.
  • Outstanding interpersonal skills, with a commitment to exceptional customer service.
  • Highly organized and self-motivated.
  • Excellent verbal and written communication skills.
  • A talent for working in a team environment while contributing creative ideas.
  • Ability to learn new software and procedures quickly and independently.
  • Experience with Microsoft Office Suite and CRM software.

Salary $55,000 to $85,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.


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Product Owner
Location: Texas or New York (Flexibility to work remotely)

Overview
Transfinder, a leading software provider for Transportation Management Systems, is seeking an enthusiastic and motivated Product Owner to join our growing team. This individual will work closely with the development teams, Scrum Masters, UI/UX Designers and internal stakeholders. The Product Owner will be responsible for gathering requirements and working with the UI/UX Designers to design new features and products. They will prioritize items within the backlog, sprints and releases and participate in refinement, planning and review meetings with the Development teams.

Responsibilities

  • Promote an atmosphere that encourages collaboration, optimism and dedication
  • Conduct requirements gathering
  • Rapid prototyping of design solutions for our current and future product line (web, and mobile applications)
  • Write and maintain specifications for developer consumption
  • Lead the effort of story decomposition and prioritization
  • Participate in backlog refinement, sprint planning and sprint retrospective meetings
  • Present work in a group setting
  • Drive the pace of development projects

Requirements

  • Detail oriented, highly motivated and self-directed
  • Ability to present complex designs across technical and non-technical teams
  • Strong collaborative and communication skills
  • Responsive to feedback
  • Experience working directly with Development teams
  • Experience working as a Product Owner, Product Manager or BA

Salary $80,000 to $130,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.


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Software Developer
Location: Texas or New York (Flexibility to work remotely)

Overview

Transfinder is a leading software provider for Transportation Management Systems seeking an enthusiastic and motivated Software Developer to join our growing team. They will report directly to the Director of Software Development while working closely with other developers, Scrum Masters, Product Owners and QA. The developer will be responsible for supporting existing products as well as working on enhancements and new products while adhering to best practices and the standards in place. 

Responsibilities

  • Promote an atmosphere that encourages collaboration, optimism and dedication
  • Interpret design specifications for development while offering opinions for improvements
  • Provide estimates and regular updates as requested
  • Develop applications to specification
  • Troubleshoot and debug existing applications
  • Create cross browser and mobile application code that maintains proper coding standards
  • Create and maintain technical documentation
  • Assist team members when appropriate
  • Present work in a group setting

Requirements

  • Bachelor’s in Computer Science or equivalent
  • Minimum of 3 years’ experience
  • Strong collaborative and communication skills
  • Experience with OOP, Angular, C#, Web API, JavaScript, HTML, CSS, Databases, Web and Mobile Development Tools
  • Familiarity with ESRI or other GIS products is desired but not required

Salary $75,000 to $175,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.


Apply Online
Marketing Specialist – Event Coordinator
Location: Schenectady, NY (Flexibility to work remotely)

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking a talented and organized Marketing Specialist to join our marketing team. This role is crucial in supporting our marketing and event initiatives, ensuring seamless execution, and maximizing engagement.

Responsibilities

  • Manage conference and tradeshow logistics, including schedule and activities, booking space and onsite needs, packing, sorting, and shipping of items, staff travel arrangements, budget tracking, and analyzing event success, leads, and ROI.
  • Assistant VP of Marketing on Transfinder hosted conferences and events, including on-site logistics, hotels, travel, food and beverage, conference communications (Pre, onsite, and post), and website. Track expenses and analyze KPIs and success.
  • Support and manage public procurement tracking and reporting to various organizations.
  • Manage memberships and associations along with communication, delivering blog content to members on Transfinder solutions and case studies.
  • Partner with Sales and Sales Enablement to coordinate, source, track, and assemble assets for RFP submissions. Ensure accuracy, professionalism, and adherence to deadlines. Includes creation of standard company information.
  • Support and manage public procurement tracking and reporting to various organizations.
  • Write, proofread, typeset, and graphic designs of various print and digital media, case studies, and articles.
  • Production assistance and traffic for all types of marketing, including photo and video shoots and production.
  • Support in managing webinars, including registration, attendee tracking, and platform utilization. Assist in delivering blog content and member communications.
  • Analyze web traffic, leads, and CRM data to inform marketing strategies and track campaign performance.
  • Manage elements of CRM for conferences and leads.
  • Build and manage marketing automation tools to streamline workflows and optimize campaign execution.

Requirements

  • Minimum 5 years of experience in marketing and event management.
  • Adept in Adobe Creative Suite, proposal writing software, and Dynamics CRM (a plus).
  • Strong organizational skills and meticulous attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to multitask effectively and prioritize in a fast-paced environment.
  • Creativity and resourcefulness in problem-solving.
  • Knowledge of marketing data and analytics a plus.

Salary $65,000 to $75,000

Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.


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QA Lead
Location: Texas or New York (Flexibility to work remotely)

Overview

Transfinder is a leading software provider for Transportation Management Systems seeking an enthusiastic and driven Quality Assurance Lead to join our growing team. The QA Lead will be responsible for both overseeing a team of QA Engineers and carrying out tasks individually. They will be responsible for ensuring the highest level of quality of our products through thorough test cases and robust testing.

Responsibilities

  • Promote an atmosphere that encourages collaboration, optimism and dedication
  • Work collaboratively with Software Development Teams and Technology Team Leaders
  • Communicate with Transfinder Shanghai and QA personnel.  Time outside of normal business hours may be required.
  • Review User Stories to ensure acceptance criteria and expectations are clear
  • Review test plans, test cases and execution of tests by QA team members
  • Participate in sprint planning and long-term department goal planning
  • Thoroughly test the UI, business logic, performance, and other aspects of software to ensure all products developed are free from defects and errors
  • Document and appropriately report defects and potential risk. Track progress and results in Jira
  • Coordinate group testing efforts with individuals both within and outside the Technology department
  • Make suggestions to improve the product and features being tested
  • Continuously evaluate and improve QA processes
  • Coach and provide feedback to QA team
  • Contribute to the final approval of releases

Requirements

  • Bachelor’s degree in Computer Science or similar
  • 5+ years of experience in Software Quality Management and/or Development
  • Knowledge of modern test methodologies including automation
  • Solid understanding of quality assurance as part of the development process
  • Working knowledge of computer coding languages, MSSQL and other Databases
  • Detail oriented and well-developed analytical skills
  • Excellent verbal and written communication skills

Salary $100,000 to $130,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.


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QA Analyst
Location: Texas or New York (Flexibility to work remotely)

Overview

Transfinder is a leading software provider for Transportation Management Systems seeking an enthusiastic and motivated QA Analyst to join our growing team. The QA Analyst will work directly with the development teams, Scum Masters, Product Owners and UI/UX Designers. They will participate in sprint refinement and planning meetings. The QA Analyst is responsible for creating and carrying out test cases to ensure the highest product quality by identifying, documenting and working with the teams to resolve issues.

Job Description

  • Promote an atmosphere that encourages collaboration, optimism and dedication
  • Work collaboratively with Software Development Teams
  • Communicate progress and challenges with QA and Software Development Leadership
  • Review Stories to ensure goals and requirements are met
  • Create test cases
  • Thoroughly test the UI, business logic, performance, and all aspects of software
  • Document and appropriately report defects and potential risk
  • Make suggestions to improve the product and features being tested
  • Meet deadlines including sprint and release target dates

Qualifications and Requirements

  • Bachelor’s degree in Computer Science or similar
  • Three or more years testing experience preferred
  • Detail oriented, highly motivated and self-directed
  • Strong analytical and problem-solving skills
  • Good interpersonal skills and ability to work as part of a team
  • Experience with web and mobile app testing is preferred

Salary $50,000 to $100,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.


Apply Online
Proposal Specialist
Location: Texas or New York (Flexibility to work remotely)

Overview

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking a talented and organized Proposal Specialist to join our sales team. This role will manage RFP submissions, ensuring adherence to timelines, and fostering cross-functional collaboration. The successful candidate will also play a key role in reviewing competitor RFPs and managing documentation to support our proposal processes.

Responsibilities

RFP Submissions:

  • Manage submission process, including coordination with various departments, gathering necessary information, and ensuring compliance with guidelines.
  • Develop and maintain a comprehensive understanding of RFP requirements and contribute to the creation of compelling, accurate, and timely responses.

Timeline Management:

  • Create and maintain project timelines for RFP submissions, ensuring all milestones and due dates are met.
  • Proactively communicate with cross-functional teams to facilitate a collaborative and efficient proposal development process.

Cross-Functional Collaboration:

  • Collaborate with sales, marketing, technology, Client Services. and other teams to collect and incorporate relevant information into proposal responses.
  • Facilitate meetings and communications to ensure alignment on key elements of the proposal.

Competitor RFP Analysis:

  • Conduct thorough reviews and analyses of competitor RFP submissions to identify trends, strengths, and areas for differentiation.
  • Use insights gained to enhance the competitiveness of our own proposals.

Document Management:

  • Implement effective documentation management practices, ensuring version control, accessibility, and organization of proposal-related materials.
  • Develop and maintain a centralized repository for proposal templates, content, and supporting documentation.

Requirements

  • Bachelor’s degree in journalism, communications, English, or related field and 3 years of experience in proposal writing or equivalent work experience.
  • Proven experience in managing RFP submissions, including coordination with cross-functional teams.
  • Strong organizational and project management skills, with the ability to manage multiple timelines concurrently.
  • Exceptional written and verbal communication skills, with a keen eye for detail.
  • Familiarity with competitor analysis and the ability to leverage insights to enhance proposal strategies.
  • Experience in document management, ensuring accuracy, accessibility, and version control.
  • Proficient in Microsoft Office Suite and other relevant tools.

Preferred Qualifications

  • Previous experience in the software industry and public sector.
  • Knowledge of proposal writing software and tools.
  • Familiarity with CRM systems.

Salary $65,000 - $85.000

Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.  


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Account Executive
Location: Schenectady, NY (Flexibility to work remotely)

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated individuals to join our Client Relations Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Overall Responsibilities
Client Account Executives, reporting to the Director of Client Relations are responsible for building strong client relations with school districts within their assigned geographic areas; for updating clients on the latest products and services from Transfinder; and for understanding the current and future needs of clients in order to help with company resources and up sell products and services that meet these needs.   

  • Understand trends and issues affecting clients in their assigned geographic areas;
  • Understand client needs and work across departments to secure resources to meet them;
  • Have a grasp of Transfinder’s products and services and how they help clients achieve their goals;
  • Build strong clients relations in order to drive sales and meet department and company sales goals;
  • Drive client value and satisfaction through the delivery of products and services, including technical and business consulting, client advantages webinars, and problem solving;
  • Serve as a senior client consultant to drive cross-department excellence;
  • Act as a client ombudsman in ensuring the timely delivery of products and services;
  • Act as both an independent contributor and team player in executing plans that lead to excellence in client quality service.
  • Build strong client connections across teams, ensuring that the entire company understands client needs and successes;
  • Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally
  • Travel to client sites as requested and attend conferences in assigned geographic areas. 

Requirements

  • 5-10 years of consultative sales and or client relations experience;
  • Mature and professional demeanor;
  • Understanding and experience with CRM software, including ACT and Salesforce;
  • Excellent phone and presentation skills;
  • Goal oriented and results-driven;
  • Proven team player as well as independent contributor;
  • Understanding of public sector and experience with software solutions a plus

Salary $50,000 to $70,000
First year target earnings are $120,000 - $140,000. Top performers can make over $225,000. 

Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location. These factors are taken into consideration during the employment offer process. 


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Sales Consultant
Location: Texas or New York (Flexibility to work remotely)

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated sales professionals with a track record of exceeding personal and corporate goals to join our Sales Consultant Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Overall Responsibilities:

Sales Consultants, reporting to the VP, Global Sales are responsible for expanding Transfinder’s market share in the United States and Canada. They are responsible for creating compelling presentations on our products and services tailored to the specific needs of school districts within their assigned geographic area. By demonstrating the value of applying Transfinder products and services to improve efficiencies and reduce costs, they gain the confidence of prospective clients and motivate them to sign on with the company. 

  • Understand trends and issues affecting school districts in their assigned geographic areas;
  • Have a grasp of Transfinder’s products and services and how they help school districts achieve their goals;
  • Build strong relations to drive sales and meet department and company sales goals;
  • Act as both an independent contributor and corporate team player in executing plans that lead to greater market acceptance and sales
  • Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally
  • Travel to prospect sites as requested and give demonstrations of our products and services at conferences in assigned geographic areas. 

Requirements:

  • 5-10 years of direct sales experience in a technology-based company;
  • Mature and professional demeanor;
  • Understanding and experience with CRM software, including ACT and Salesforce;
  • Excellent phone and presentation skills;
  • Goal oriented and results-driven;
  • Proven team player as well as independent contributor;
  • Understanding of public sector and experience with software solutions.

Salary $60,000 to $80,000
First year target earnings are $150,000 - $180,000. Top performers can make over $300,000. 

Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location. These factors are taken into consideration during the employment offer process. 


Apply Online