Careers

Overview 

The Junior Site Reliability Engineer (SRE) works to ensure Transfinder provides clients with the best-hosted software experience possible. The SRE works collaboratively between Development and Operations to scale, secure, monitor, and maintain cloud infrastructure for running Transfinder products.? Utilizing AWS and other cloud technologies, this position is responsible for ensuring Transfinder products are dependable and stable.

 RESPONSIBILITIES:

• Work with Development and Operations to develop and achieve target Service Level Agreements (SLAs) for products
• Ensure cloud infrastructure is secure, stable, and highly available
• Configure, review, and monitor performance and stability metrics
• Work with solutions architects to ensure the reliability of products
• Respond to alerts when issues are detected in the environment
• Participate in on-call monitoring and response to ensure uptime
• Stay current on industry trends and make recommendations as needed to help the company excel

REQUIREMENTS

• 2+ years’ experience with cloud environments (AWS preferred)
• Experience with scripting languages (e.g., PowerShell, Python)
• Experience in operating a 24x7 uptime environment
• Understanding of Software-as-a-service environment
• Understanding of databases and how they interact with software
• Understanding of cloud security
• Detail-oriented, self-motivated, and problem-solving attitude
• Able to provide constructive feedback

Salary $65,000 to $100,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.

Overview
As a member of the Implementation team in the Client Services Department, the Client Project Manager works closely with new and existing clients to assist them in successfully installing and implementing all software packages. This position also works closely with Sales and Support teams to provide status updates on open projects. The Client Project Manager is a hands-on and technically minded individual, capable of working with a task-oriented approach while retaining a strong commitment to dedicated customer service.

Responsibilities

• Provide hands-on software support and data analysis for clients during their implementation period, including troubleshooting when appropriate.
• Develop project plans to meet client objectives; including specific goals, milestones, and target dates.
• Maintain clear, complete and accurate documentation related to all project activities, including tracking time spent on client and department-related activities in a CRM.
• Coordinate software installation between client and internal installation teams.
• Coordinate and provide online and onsite training between Transfinder’s Training team and the client.
• Evaluate overall status of assigned projects and identify risks or roadblocks.
• Maintain communication with clients to ensure that projects are on track, given the goals established in the project plan, and work with clients to adjust as necessary.
• Promote an atmosphere that encourages collaboration, optimism and dedication.

Requirements

• Bachelor’s Degree.
• 3+ years’ experience in a related field, such as Software Implementation/Support, Project Coordination or Application Analysis.
• Proven record of defining, executing and completing projects.
• Ability to maintain, track and meet the needs of multiple client projects simultaneously.
• Highly organized and self-motivated.
• Ability to propose new ideas, both functional and technical.
• Ability to learn new software and procedures quickly and independently.
• Experience with web-based applications.
• Excellent verbal and written communication skills.

Extra consideration will be given to candidates who have:

• Experience with Microsoft Office Suite and CRM software.
• Experience with Windows Administration, SQL and Access Databases, GIS software, and Crystal Reports.

Salary $70,000 to $110,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.

Overview

As a Software Support Specialist, you'll leverage your strong technical aptitude and troubleshooting experience to deliver exceptional support for the most innovative technology in the industry. Software Support Specialists work closely with Transfinder clients (School District Transportation and IT staff across North America) to resolve reported product issues.

Responsibilities

• Identify, diagnose, and troubleshoot technical problems with Transfinder products, providing effective solutions and guidance to our clients
• Regularly communicates with clients while tracking progress on client issues
• Collaborate with cross-functional teams to resolve complex technical issues
• Clearly and accurately update case progress within CRM by documenting troubleshooting notes and issue resolution
• Replicate and document potential product bugs for investigation by the development team
• Create and maintain knowledgebase articles to expand team expertise
• Stay up to date on product features and functionality to better support our clients
• Seeks ways to improve service to our clients through process improvements and efficiencies

Requirements

• 2+ years of experience troubleshooting and supporting Enterprise software products.
• Proven knowledge of commonly used concepts, practices, and procedures for resolving software related issues
• Utilizing SQL to find and fix common data issues
• Ability to manage multiple support cases while maintaining quality and response time goals
• Exceptional analytical and problem-solving skills
• Client focused approach and mindset
• Excellent interpersonal skills with the ability to adapt to changing situations and personalities
• Communicate professionally and clearly to internal and external clients and stakeholders
• Work effectively both independently and as part of a collaborative team
• Goal driven professional with attention to detail
• Highly organized with effective time management skills
• Microsoft O365

Additional Skills and Experience:

• Previous SaaS support experience
• API troubleshooting
• Technical mindset and able to quickly grasp new software and concepts
• Exago Reports
• Familiar with AD/SAML/SSO
• Basic system administration and networking skills

Salary $50,000 to $75,000

Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.

As a member of the Training team in the Client Services Department, the Applications Specialist works closely with new and existing clients, providing customized and detailed training across all Transfinder products. They work closely with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing status of open projects.

RESPONSIBILITIES:

• Promote an atmosphere that encourages collaboration, optimism and dedication.
• Work with Client Project Manager to customize a training plan to suit the needs of clients at various skill levels, and ensure that the training plan is meeting the client’s needs and goals. 
• Conduct one on one training sessions remotely, via web-based meeting applications, on all aspects of software.
• Lead training webinars available to all current clients.
• Teach multi-day Transfinder University classes to all levels of users.
• Travel to client locations for on-site group training.
• Lead training seminars during Transfinder’s Annual Client Summit.
• Maintain clear, complete, and accurate documentation related to all training activities including tracking time spent on client and department-related activities in a CRM.
• Collaborate with other training team members to develop new and updated training materials.
• Contribute to the growth of the department and the company by participating in special projects.

• Contribute to the development of course materials for Transfinder University.

•  

  Triage client software issues and troubleshoot or escalate as necessary.

REQUIREMENTS:

• Bachelor's Degree.
• 4+ years’ experience in a related field, such as software implementation, technical training, or software support.
• Training experience, preferably with software through web-based applications.
• Outstanding interpersonal skills, with a commitment to exceptional customer service.
• Highly organized and self-motivated.
• Excellent verbal and written communication skills.
• A talent for working in a team environment while contributing creative ideas.
• Ability to learn new software and procedures quickly and independently.
• Experience with Microsoft Office Suite and CRM software.

Salary $55,000 to $85,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.

Overview
Transfinder, a leading software provider for Transportation Management Systems, is seeking an enthusiastic and motivated Product Owner to join our growing team. This individual will work closely with the development teams, Scrum Masters, UI/UX Designers and internal stakeholders. The Product Owner will be responsible for gathering requirements and working with the UI/UX Designers to design new features and products. They will prioritize items within the backlog, sprints and releases and participate in refinement, planning and review meetings with the Development teams.

Responsibilities

• Promote an atmosphere that encourages collaboration, optimism and dedication
• Conduct requirements gathering
• Rapid prototyping of design solutions for our current and future product line (web, and mobile applications)
• Write and maintain specifications for developer consumption
• Lead the effort of story decomposition and prioritization
• Participate in backlog refinement, sprint planning and sprint retrospective meetings
• Present work in a group setting
• Drive the pace of development projects

Requirements

• Detail oriented, highly motivated and self-directed
• Ability to present complex designs across technical and non-technical teams
• Strong collaborative and communication skills
• Responsive to feedback
• Experience working directly with Development teams
• Experience working as a Product Owner, Product Manager or BA

Salary $80,000 to $130,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.

Overview

Transfinder is a leading software provider for Transportation Management Systems seeking an enthusiastic and motivated Software Developer to join our growing team. They will report directly to the Director of Software Development while working closely with other developers, Scrum Masters, Product Owners and QA. The developer will be responsible for supporting existing products as well as working on enhancements and new products while adhering to best practices and the standards in place. 

Responsibilities

• Promote an atmosphere that encourages collaboration, optimism and dedication
• Interpret design specifications for development while offering opinions for improvements
• Provide estimates and regular updates as requested
• Develop applications to specification
• Troubleshoot and debug existing applications
• Create cross browser and mobile application code that maintains proper coding standards
• Create and maintain technical documentation
• Assist team members when appropriate
• Present work in a group setting

Requirements

• Bachelor’s in Computer Science or equivalent
• Minimum of 3 years’ experience
• Strong collaborative and communication skills
• Experience with OOP, Angular, C#, Web API, JavaScript, HTML, CSS, Databases, Web and Mobile Development Tools
• Familiarity with ESRI or other GIS products is desired but not required

Salary $75,000 to $175,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.

Overview

Transfinder is a leading software provider for Transportation Management Systems seeking an enthusiastic and driven Quality Assurance Manager to join our growing team. The QA Manager will be responsible for both overseeing a team of QA Engineers and carrying out tasks individually. They will be responsible for ensuring the highest level of quality of our products through thorough test cases and robust testing.

Responsibilities

• Promote an atmosphere that encourages collaboration, optimism and dedication
• Work collaboratively with Software Development Teams and Technology Team Leaders
• Communicate with Transfinder Shanghai and QA personnel.  Time outside of normal business hours may be required.
• Review User Stories to ensure acceptance criteria and expectations are clear
• Review test plans, test cases and execution of tests by QA team members
• Participate in sprint planning and long-term department goal planning
• Thoroughly test the UI, business logic, performance, and other aspects of software to ensure all products developed are free from defects and errors
• Document and appropriately report defects and potential risk. Track progress and results in Jira
• Coordinate group testing efforts with individuals both within and outside the Technology department
• Make suggestions to improve the product and features being tested
• Continuously evaluate and improve QA processes
• Coach and provide feedback to QA team
• Contribute to the final approval of releases

Requirements

• Bachelor’s degree in Computer Science or similar
• 5+ years of experience in Software Quality Management and/or Development
• Knowledge of modern test methodologies including automation
• Solid understanding of quality assurance as part of the development process
• Working knowledge of computer coding languages, MSSQL and other Databases
• Detail oriented and well-developed analytical skills
• Excellent verbal and written communication skills

Salary $100,000 to $130,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.

Overview

Transfinder is a leading software provider for Transportation Management Systems seeking an enthusiastic and motivated QA Analyst to join our growing team. The QA Analyst will work directly with the development teams, Scum Masters, Product Owners and UI/UX Designers. They will participate in sprint refinement and planning meetings. The QA Analyst is responsible for creating and carrying out test cases to ensure the highest product quality by identifying, documenting and working with the teams to resolve issues.

Job Description

• Promote an atmosphere that encourages collaboration, optimism and dedication
• Work collaboratively with Software Development Teams
• Communicate progress and challenges with QA and Software Development Leadership
• Review Stories to ensure goals and requirements are met
• Create test cases
• Thoroughly test the UI, business logic, performance, and all aspects of software
• Document and appropriately report defects and potential risk
• Make suggestions to improve the product and features being tested
• Meet deadlines including sprint and release target dates

Qualifications and Requirements

• Bachelor’s degree in Computer Science or similar
• Three or more years testing experience preferred
• Detail oriented, highly motivated and self-directed
• Strong analytical and problem-solving skills
• Good interpersonal skills and ability to work as part of a team
• Experience with web and mobile app testing is preferred

Salary $50,000 to $100,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated individuals to join our Client Relations Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Overall Responsibilities
Client Account Executives, reporting to the Director of Client Relations are responsible for building strong client relations with school districts within their assigned geographic areas; for updating clients on the latest products and services from Transfinder; and for understanding the current and future needs of clients in order to help with company resources and up sell products and services that meet these needs.   

• Understand trends and issues affecting clients in their assigned geographic areas;
• Understand client needs and work across departments to secure resources to meet them;
• Have a grasp of Transfinder’s products and services and how they help clients achieve their goals;
• Build strong clients relations in order to drive sales and meet department and company sales goals;
• Drive client value and satisfaction through the delivery of products and services, including technical and business consulting, client advantages webinars, and problem solving;
• Serve as a senior client consultant to drive cross-department excellence;
• Act as a client ombudsman in ensuring the timely delivery of products and services;
• Act as both an independent contributor and team player in executing plans that lead to excellence in client quality service.
• Build strong client connections across teams, ensuring that the entire company understands client needs and successes;
• Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally
• Travel to client sites as requested and attend conferences in assigned geographic areas. 

Requirements

• 5-10 years of consultative sales and or client relations experience;
• Mature and professional demeanor;
• Understanding and experience with CRM software, including ACT and Salesforce;
• Excellent phone and presentation skills;
• Goal oriented and results-driven;
• Proven team player as well as independent contributor;
• Understanding of public sector and experience with software solutions a plus

Salary $50,000 to $70,000
First year target earnings are $120,000 - $140,000. Top performers can make over $225,000. 

Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location. These factors are taken into consideration during the employment offer process. 

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated sales professionals with a track record of exceeding personal and corporate goals to join our Sales Consultant Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Overall Responsibilities:

Sales Consultants, reporting to the VP, Global Sales are responsible for expanding Transfinder’s market share in the United States and Canada. They are responsible for creating compelling presentations on our products and services tailored to the specific needs of school districts within their assigned geographic area. By demonstrating the value of applying Transfinder products and services to improve efficiencies and reduce costs, they gain the confidence of prospective clients and motivate them to sign on with the company. 

• Understand trends and issues affecting school districts in their assigned geographic areas;
• Have a grasp of Transfinder’s products and services and how they help school districts achieve their goals;
• Build strong relations to drive sales and meet department and company sales goals;
• Act as both an independent contributor and corporate team player in executing plans that lead to greater market acceptance and sales
• Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally
• Travel to prospect sites as requested and give demonstrations of our products and services at conferences in assigned geographic areas. 

Requirements:

• 5-10 years of direct sales experience in a technology-based company;
• Mature and professional demeanor;
• Understanding and experience with CRM software, including ACT and Salesforce;
• Excellent phone and presentation skills;
• Goal oriented and results-driven;
• Proven team player as well as independent contributor;
• Understanding of public sector and experience with software solutions.

Salary $60,000 to $80,000
First year target earnings are $150,000 - $180,000. Top performers can make over $300,000. 

Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location. These factors are taken into consideration during the employment offer process. 

Transfinder, a national leader in transportation management software for school districts in the United States and Canada, is seeking highly motivated individuals familiar with MS Office tools to expand the team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Candidates must have excellent communication and presentation skills and a minimum of 1-3 years of phone sales experience. Software sales experience is a plus. 

RESPONSIBILITIES:

• Prospect and qualify leads in assigned regions for designated Sales Consultants
• Schedule appointments and presentations for Sales Consultants
• Follow up on leads with Sales Consultants to close business
• Assist sales force in reaching corporate goals, i.e. increasing number of new clients and reaching quarterly revenue goals
• Represent the company at regional and/or national conferences 

REQUIREMENTS:

• Ability to identify and qualify sales opportunities
• Ability to identify and contact decision makers and top management
• Articulate and courteous phone manner combined with the ability to communicate effectively over the phone
• Ability to understand the value of Transfinder’s products and services
• Ability to follow through on all prospects and customer issues
• Basic computer skills 

EXPERIENCE:

• 1-3 years phone sales
• Understanding and use of CRM software, such as ACT or Salesforce
• Good work ethic and attention to detail
• Professional manner
• Organized and goal-oriented
• Team player with entrepreneurial spirit

Salary $40,000 to $60,000
First year target earnings are $60,000 - $80,000. Top performers can make over $100,000. 

Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location. These factors are taken into consideration during the employment offer process.