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Inc. 5000 2016

Inc. 5000 2017: Transfinder awarded eleven consecutive years by Inc. magazine as a fastest-growing private company in America. 


 Transfinder Corporation is growing and expanding in the Capital Region. 

Transfinder is continually recruiting professionals in software development, sales, and customer relations. 

We are seeking top performing professionals with a love of technology, strong work ethic, excellent interpersonal and teambuilding skills, and a commitment to customer quality service.

“Say Hello to Our New York”
Don't overlook upstate New York as a great place to build a career. Take a quick tour of upstate New York's Tech Valley/Capital Region and see why it is the perfect place for young professionals on the move to live, work and play. And if you're looking upstate, don't miss out on what's going on in Schenectady.  

Albany-Schenectady-Troy made Forbes' Annual List of America's Best Cities for Young Professionals for 2017.

Click here to view the list. 


 

The Capital Region is the home to Transfinder and many of our employees. There are many reasons why young professionals from all over the US are finding great careers and calling our region of New York home. Check out Transfinder as one of those career opportunities, and learn more about our region. Click here for information on the Capital Region.
 

We've got a lot of Team Spirit at Transfinder. Click here for montage of pictures from our recent Team Spirit Day.

 

 


Submit your resume today for immediate consideration.

Intern: Business Development
Location: Schenectady, NY

Overview

The Business Development Intern will work closely with the Sales and Marketing departments to generate and qualify leads from targeted accounts. The intern will develop a “customer service” focus that will enable him or her to identify a customer’s needs to provide a superior customer experience. The successful candidate will be highly motivated, enthusiastic and professional. He or she will be eager to learn and be able to adapt to a fast-paced environment. In addition, the candidate will develop superior communication and listening skills, work cooperatively across teams and contribute to the growth and success of the company and its clients. 

Responsibilities

  • Conduct more than 40 outbound sales calls daily to identify and qualify leads in assigned regions
  • Schedule appointments and presentations
  • Assist sales team in reaching corporate goals, such as increasing number of new clients and reaching quarterly and yearly revenue goals
  • Conduct client surveys to ensure customer satisfaction 

Learning Objectives

  • Understand how to use Customer Relationship Management (CRM) software such as ACT!, Microsoft Dynamics and Salesforce
  • Hone his or her attention to detail
  • Develop a professional demeanor and the ability to represent the company at all levels
  • Team player with entrepreneurial spirit and passion for driving company revenue 

Skills & Requirements

  • Ability to identify and qualify sales opportunities
  • Ability to identify and contact decision makers and top management
  • Ability to communicate effectively over the phone (such as having a courteous phone presence)
  • Ability to understand the school transportation industry and current climate
  • Ability to understand the value of Transfinder’s products and services
  • Ability to follow through on all prospect and customer issues
  • Ability to take notes on the computer while speaking on the phone with clients or prospects
  • Basic computer skills (Word, Excel, Outlook)
  • Solid work ethic
  • Strong organizational skills
  • Ability to work within a team and be a self-starter


Apply Online
Intern: Client Services
Location: Schenectady, NY

Overview

As the leading software provider for Transportation Management Systems, Transfinder is seeking enthusiastic, career-minded and motivated students to join the team as interns. The prime candidates for these paid internships will be students who love problem solving, are highly analytical, and are looking to develop their professional skill set in preparation for graduation and beyond. 

Interns will work closely with Data Specialists, Project Managers, Engineers, Applications Specialists, and Support Services team members. Individuals will have the opportunity to learn and work alongside seasoned professionals and learn what it takes to be part of a growing software company.  

Responsibilities

  • Coordinate technical calls from clients
  • Assist in providing technical support to software end users, including, but not limited to the following topics: map editing, data imports, and troubleshooting technical questions
  • Assist Installation Engineer and Support Specialists to learn the best practices for installing software and the set-up of an end user's environment
  • Researching and collecting Custom Client Data. This position will require the individual to understand the importance of data security and be conscious of the data they are reviewing at all times
  • Analyze and provide feedback to the completeness of client data requirements
  • Assist in reporting on internal data analytics

Learning Objectives

  • Gain exposure to software industry and professionals
  • Learn the requirements and expectations of documentation and standards
  • Gain experience with tools such as Microsoft Dynamics, RDP Clients, reporting tools, and server management

Skills & Requirements

  • Minimum of 2 years in current degree program
  • Excellent verbal and written communication skills. Comfortable communicating with all levels of professional individual
  • Excellent organizational, time management, analytical, and problem-solving skills


Apply Online
Intern: Cybersecurity
Location: Schenectady, NY

Overview

As the leading software provider for Transportation Management Systems, Transfinder is seeking an enthusiastic, career-minded and motivated student to join the team as an intern. The prime candidate for this paid internship will be someone who loves problem solving, has an analytical mind, and is looking to develop their professional skill set in preparation for graduation and beyond. 

The intern will report directly to the Director of Support Services and will work closely with a wide range of departments and teams. This individual will have the opportunity to learn and work alongside seasoned professionals and learn what it takes to be part of a growing software company.  

Responsibilities

  • Assist in the review and revision of current security and data policies and procedures
  • Assist in the research of new security standards
  • Assist in the evaluation of security auditing and monitoring tools
  • Assist in the preparation for security trainings and presentations
  • Assist in the research of new and changing industry requirements 

Learning Objectives

  • Gain exposure to software industry and professionals
  • Learn the requirements and expectations of documentation and standards
  • Gain experience with monitoring, antivirus, antimalware, and other tools used in cloud and on-premise environments 

Skills & Requirements

  • Minimum of 2 years in current degree program
  • Excellent verbal and written communication skills. Comfortable communicating with all levels of professional individuals
  • Excellent organizational, time management, analytical, and problem-solving skills


Apply Online
Intern: Technology
Location: Schenectady, NY

Overview

As the leading software provider for Transportation Management Systems, Transfinder is seeking enthusiastic, career-minded and motivated students to join the team as interns. The prime candidates for these paid internships will be students who love problem solving, are highly analytical, and are looking to develop their professional skill set in preparation for graduation and beyond. 

Interns will work closely with a range of development team members and other departments. These individuals will get the opportunity to learn and work alongside seasoned professionals and learn what it takes to be part of a growing software company.  

Responsibilities

  • Create test cases
  • Assist in the manual testing of current development projects
  • Assist in the automated testing of current development projects
  • Assist in troubleshooting and identifying the source of development defects
  • Document and appropriately report defects
  • Participate in Scrum meetings 

Learning Objectives 

  • Gain exposure to software industry and professionals
  • Learn the requirements and expectations of documentation and standards
  • Gain experience with tools including Jira, Bitbucket, Bamboo
  • Experience the Agile and Scrum development process 

Skills & Requirements

  • Minimum of 2 years in current degree program
  • Excellent verbal and written communication skills. Comfortable communicating with all levels of professional individuals
  • Excellent organizational, time management, analytical, and problem-solving skills


Apply Online
Software Support Specialist
Location: Schenectady, NY

Overview

As a member of the Support Team in the Client Services Department, the Software Support Specialist assists clients in the use of company software and troubleshoots technical issues that result through the installation, implementation and use of that software. They also assist internal clients with software and hardware-related questions and issues. The right candidate has a strong client-centric focus, strives to provide a superior client experience and possesses an aptitude for learning new software applications quickly and thoroughly. The Software Support Specialist is a highly technical individual that works cooperatively in a team environment, and contributes to the growth and success of their clients, their peers, their department, and the company.

Responsibilities

  • Promote an atmosphere that encourages collaboration, optimism and dedication.
  • Answers and documents client calls from a phone queue through CRM and ticket tracking software.
  • Communicates with clients while tracking progress on client issues.
  • Resolves issues efficiently and effectively or determines escalation path when necessary.
  • Researches issues of varying complexity while working to resolve them and communicate progress with the client.
  • Installs and upgrades software on client workstations and servers.
  • Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to conferences.
  • Develops product and troubleshooting documentation to expand team and company knowledge. 
  • Suggests, analyzes, and implements processes, and/or suggests improvements.
  • Provides product improvement feedback.

Requirements

  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
  • 2+ years experience supporting software products.
  • Excellent organizational and time management skills.
  • Excellent analytical and problem-solving skills.
  • Ability to perform multiple tasks concurrently.
  • Ability to independently research problems/questions and find answers.
  • Ability to be flexible and adapt to complex situations and varying personalities.
  • Detail-oriented and self-motivated.
  • Ability to type quickly and accurately while speaking. 

Additional consideration will be given to individuals with experience in the following areas

  • Crystal Reports
  • IIS/Web servers
  • Citrix/Hosted environments
  • Active Directory
  • MS SQL Server
  • Network Administration


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Client Support Coordinator
Location: Schenectady, NY

As a member of the Support Team in the Client Services Department, the Client Support Coordinator assists the Support Services Team by fielding incoming calls and emails from clients, creating cases in ticket tracking software and assigning to Support Specialists as needed. They also assist clients with basic software-related questions and issues, and make follow-up calls to ensure customer satisfaction. The right candidate has a strong customer-centric focus, strives to provide a superior customer experience, possesses an aptitude for learning new software applications quickly and thoroughly, is calm under pressure, and thrives in a fast-changing environment. 

Responsibilities

  • Promote an atmosphere that encourages collaboration, optimism and dedication.
  • Answers and documents client calls from a phone queue.
  • Creates and prioritizes tickets in CRM software providing detailed information issues to facilitate a timely resolution.
  • Transfers incoming calls to team members based on the technical difficulty of the call, as well as the team member’s availability, technical acumen, and their familiarity with the client and/or issue.
  • Communicates with clients while tracking progress on issues, ensuring that team members resolve issues in a timely manner.
  • During off-peak hours, assists in low-level technical tasks and client requests.
  • Assists in monitoring the company’s hosted solutions to ensure they are running optimally.
  • Engages in outbound calls to ensure customer satisfaction with completed support tickets.
  • Manages work queue and learns escalation process in order to escalate calls/issues as necessary.
  • Regularly and reliably monitors the team email account to ensure all email tickets requests are assigned and completed.
  • Assists the Client Support Manager in any and all clerical (reports, etc.) and technology-based requests as necessary to support team peers as well as the department director.
  • Acts as strong customer advocate.

 Requirements

  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills.
  • 2+ years experience in a customer service environment.
  • Excellent organizational and time management skills.
  • Excellent analytical and problem-solving skills.
  • Types quickly and accurately while speaking.
  • Documents work in timely and efficient manner.
  • Ability to perform multiple tasks concurrently.
  • Ability to independently research problems/questions and find answers.
  • Is proactive rather than reactive.
  • Ability to be flexible and adapt to complex situations and varying personalities.
  • Detail-oriented and self-motivated.
  • Suggests, analyzes, and implements processes, and/or suggests improvements.
  • Provides product improvement feedback.

Additional consideration will be given to individuals with knowledge in the following areas

  • Crystal Reports
  • IIS/Web servers
  • Citrix/Hosted environments
  • Active Directory
  • MS SQL Server
  • Network Administration


Apply Online
Applications Specialist
Location: Schenectady, NY

As a member of the Training team in the Client Services Department, the Applications Specialist works closely with new and existing clients, providing customized and detailed training across all Transfinder products. They work closely with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing status of open projects.

RESPONSIBILITIES:

  • Promote an atmosphere that encourages collaboration, optimism and dedication.
  • Work with Client Project Manager to customize a training plan to suit the needs of clients at various skill levels, and ensure that the training plan is meeting the client’s needs and goals. 
  • Conduct one on one training sessions remotely, via web-based meeting applications, on all aspects of software.
  • Lead training webinars available to all current clients.
  • Teach multi-day Transfinder University classes to all levels of users.
  • Travel to client locations for on-site group training.
  • Lead training seminars during Transfinder’s Annual Client Summit.
  • Maintain clear, complete, and accurate documentation related to all training activities including tracking time spent on client and department-related activities in a CRM.
  • Collaborate with other training team members to develop new and updated training materials.
  • Contribute to the growth of the department and the company by participating in special projects.
  • Contribute to the development of course materials for Transfinder University.

  •  

    Triage client software issues and troubleshoot or escalate as necessary.

REQUIREMENTS:

  • Bachelor's Degree.
  • 4+ years’ experience in a related field, such as software implementation, technical training, or software support.
  • Training experience, preferably with software through web-based applications.
  • Outstanding interpersonal skills, with a commitment to exceptional customer service.
  • Highly organized and self-motivated.
  • Excellent verbal and written communication skills.
  • A talent for working in a team environment while contributing creative ideas.
  • Ability to learn new software and procedures quickly and independently.
  • Experience with Microsoft Office Suite and CRM software.


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Software Developer
Location: Schenectady, NY

Do you get excited about developing software to solve problems?  Do you have a desire to see your work provide safe transportation to hundreds of thousands of students across the nation, and globe?  Do you want to help come up with new ideas to analyze and collect data to optimize resources used by school systems? Do you find yourself writing code on your own to learn new technologies and solve your own issues?  Come join our team and help shape the future! 

We have a dynamic development environment with opportunities at all levels to provide input on design and architecture.  As a member of our development team you will have the opportunity to develop applications that range in technology from desktop applications performing complex data collection, analysis, mapping and routing algorithms; web based HTML5 applications in dynamic scaling environments using cloud technology; and mobile applications. 

Job Summary

The Software Developer will have responsibility to code software applications to adhere to designs supporting internal business requirements or those of external customers.  This individual will work closely with quality assurance to ensure that all quality assurance procedures are followed as an integral part of the software development life cycle. 

This individual will have an in-depth understanding of the software development life cycle.  They will need to stay current in the latest application development methodologies and tools. 

Job Description

  • Develop new features and support existing features in Visual Basic (preferred) or C# .NET, Silverlight, XAML, and web services (RESTful and/or SOAP).
  • Support of legacy code in Visual Basic 6 may be required.
  • Code, test, debug, implement, and document highly complex programs.
  • Designs systems and programs to meet highly complex business needs. Prepares detailed specifications from which programs are developed and coded. Creates appropriate documentation in work assignments such as program code, and technical documentation.
  • Gathers information from existing systems, analyzes program and time requirements. Assists Development Manager in preparing time estimates and justification for assigned tasks.
  • Supports Transfinder personnel in resolving fairly complex program problems. Works with client and management to resolve issues and validate programming requirements within their areas of responsibility. Provides technical advice on complex programming. 

Qualifications and Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • Three or more years of programming or testing experience
  • Experience working with appropriate programming languages, operating systems and software
  • Intermediate to advanced-level experience working with relational databases to facilitate programming software (SQL Server, MySQL, Oracle)
  • Strong skills in programming
  • Working knowledge of Object-Oriented Programming principles
  • Strong personal computer and business solutions software skills
  • Strong analytical and problem solving skills for design, creation and testing of programs
  • Good interpersonal skills to interact with customers and team members
  • Good communication skills to work effectively with team members, support personnel, and clients
  • Ability to work as part of team and independently
  • Development experience with Mapinfo or other GIS products is a plus
  • Experience in the Requirements, Design, Coding, Unit/Integration Test lifecycle phases is preferred
  • Experience coding in a team environment using a revision/source control system such as Subversion is desirable


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Research and Development Software Engineer
Location: Schenectady, NY

Overview

Are you creative, excited by emerging technologies and exploring new ideas on multiple platforms?  This unique role requires you to write, test and deploy code quickly!  You must be flexible and self-guided - with an ability and willingness to change course, design or technology as needed as this position does not follow the standard SDLC.  In this position, you will be asked to “see what’s possible” while creating proof of concepts and demos. 

You will report directly to the Director of Software Development while working closely with a number of different teams and people exploring new ideas.  This role provides the opportunity to research new technologies or solutions along with the new products.

Responsibilities

  • Create demo applications and proof of concepts
  • Research and test out new development techniques
  • Apply full-stack knowledge and skills to projects with the ability to code front and back-end using wireframe designs/notes/whiteboard ideas
  • Brainstorm, generate and propose new ideas, both functional and technical, related to software development, as well as products and features
  • Research, learn and implement new or unfamiliar technologies wherever needed
  • Investigate and provide proposals for new technologies to be utilized in released code
  • Work directly with multiple departments and senior management on the latest projects for use in demos, proof of concepts and more
  • Make suggestions on best practices for UI, application, and database
  • Work with all platforms including browser and mobile devices
  • Present ideas and project progress to team members and leadership
  • Make recommendations on the future technology stack used by development team

Requirements

  • Bachelor’s in Computer Science or equivalent
  • Minimum of 3 years’ experience in software development
  • Experience with multiple client and server-side technologies
  • Strong collaborative and communication skills
  • Must be self-motivated and a team player


Apply Online
Scrum Master
Location: Schenectady, NY

Overview

Transfinder is a leading software provider for Transportation Management Systems seeking an enthusiastic and motivated Scrum Master to join our growing team. They will report directly to the Director of Software Development while working closely with the development teams and Product Owners. The Scrum Master will be responsible for working with the teams to prioritize, estimate and plan work. They will facilitate daily scrum meetings in addition to refinement, planning and review meetings.

Responsibilities

  • Promote an atmosphere that encourages collaboration, optimism and dedication
  • Assist Product Owners with Story decomposition and prioritization
  • Facilitate backlog refinement meetings using to provide story points and estimates
  • Hold Sprint Planning meetings and support the team as necessary in those meetings
  • Create dashboards and reports
  • Hold retrospectives, providing managers with team feedback and suggestions to resolve concerns
  • Assist team members in their roles when appropriate
  • Present work in a group setting
 

Requirements

  • Bachelor’s in Computer Science or equivalent
  • Strong collaborative and communication skills
  • Minimum of 2 years’ development experience
  • Experience with Agile and Scrum
  • Familiarity with JIRA preferred
  • Scrum Master Certification CSM or PSM I/II preferred


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UI/UX Designer
Location: Schenectady, NY

Overview

Transfinder, a leading software provider for Transportation Management Systems, is seeking an enthusiastic and motivated UI/UX Designer to join our growing team. This individual will work closely with the development teams, Scrum Masters, Technology Management and internal stakeholders. As the Product Owner, the UI/UX Designer will be responsible for designing new features and products and prioritizing items within the backlog, sprints and releases. They will participate in refinement, planning and review meetings as well as other design focused meetings. They are responsible for requirements gathering and responding to internal and external inquiries throughout the development and release lifecycles as the product expert.

Responsibilities

  • Promote an atmosphere that encourages collaboration, optimism and dedication
  • Conduct requirements gathering
  • Stay up to date on industry best practices, standards, and design trends
  • Rapid prototyping of design solutions for our current and future product line (client, web, and mobile applications)
  • Write and maintain detailed specifications
  • Lead the effort of story decomposition and prioritization
  • Participate in backlog refinement meetings
  • Participate in sprint planning meetings communicating the priorities
  • Participate in sprint retrospectives
  • Present work in a group setting
  • Drive the pace of development projects
  • Conduct user acceptance testing and other activities to gain client feedback
 

Requirements

  • Strong understanding of UI/UX best practices
  • Detail oriented, highly motivated and self-directed
  • Bachelor’s degree with an emphasis on design or comparable design experience
  • Ability to present complex designs across technical and non-technical teams
  • Strong collaborative and communication skills
  • Responsive to feedback
  • Experience with Agile and Scrum
  • Proficient in Axure preferred
  • Familiarity with JIRA preferred


Apply Online
Sales Consultant
Location: Schenectady, NY

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated sales professionals with a track record of exceeding personal and corporate goals to join our Sales Consultant Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Overall Responsibilities:

Sales Consultants, reporting to the VP, Global Sales are responsible for expanding Transfinder’s market share in the United States and Canada. They are responsible for creating compelling presentations on our products and services tailored to the specific needs of school districts within their assigned geographic area. By demonstrating the value of applying Transfinder products and services to improve efficiencies and reduce costs, they gain the confidence of prospective clients and motivate them to sign on with the company. 

  • Understand trends and issues affecting school districts in their assigned geographic areas;
  • Have a grasp of Transfinder’s products and services and how they help school districts achieve their goals;
  • Build strong relations to drive sales and meet department and company sales goals;
  • Act as both an independent contributor and corporate team player in executing plans that lead to greater market acceptance and sales
  • Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally
  • Travel to prospect sites as requested and give demonstrations of our products and services at conferences in assigned geographic areas. 

Requirements:

  • 5-10 years of direct sales experience in a technology-based company;
  • Mature and professional demeanor;
  • Understanding and experience with CRM software, including ACT and Salesforce;
  • Excellent phone and presentation skills;
  • Goal oriented and results-driven;
  • Proven team player as well as independent contributor;
  • Understanding of public sector and experience with software solutions.


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Account Executive
Location: Schenectady, NY

Transfinder, a national leader in student transportation solutions for school districts throughout the United States and Canada, is seeking highly motivated individuals to join our Client Relations Team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Overall Responsibilities
Client Account Executives, reporting to the VP, Client Relations are responsible for building strong client relations with school districts within their assigned geographic areas; for updating clients on the latest products and services from Transfinder; and for understanding the current and future needs of clients in order to help with company resources and up sell products and services that meet these needs.   

  • Understand trends and issues affecting clients in their assigned geographic areas;
  • Understand client needs and work across departments to secure resources to meet them;
  • Have a grasp of Transfinder’s products and services and how they help clients achieve their goals;
  • Build strong clients relations in order to drive sales and meet department and company sales goals;
  • Drive client value and satisfaction through the delivery of products and services, including technical and business consulting, client advantages webinars, and problem solving;
  • Serve as a senior client consultant to drive cross-department excellence;
  • Act as a client ombudsman in ensuring the timely delivery of products and services;
  • Act as both an independent contributor and team player in executing plans that lead to excellence in client quality service.
  • Build strong client connections across teams, ensuring that the entire company understands client needs and successes;
  • Act as a creative problem solver with the ability to bring others along with key decisions, strategies, and tactics both internally and externally
  • Travel to client sites as requested and attend conferences in assigned geographic areas. 

Requirements

  • 5-10 years of consultative sales and or client relations experience;
  • Mature and professional demeanor;
  • Understanding and experience with CRM software, including ACT and Salesforce;
  • Excellent phone and presentation skills;
  • Goal oriented and results-driven;
  • Proven team player as well as independent contributor;
  • Understanding of public sector and experience with software solutions a plus


Apply Online
Regional Sales Representative
Location: Schenectady, NY

Transfinder, a national leader in transportation management software for school districts in the United States and Canada, is seeking highly motivated individuals familiar with MS Office tools to expand the team. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing sales professionals, who want to contribute to our growth. Quarterly compensation plans reward both individual and team performance. 

Candidates must have excellent communication and presentation skills and a minimum of 1-3 years of phone sales experience. Software sales experience is a plus. 

RESPONSIBILITIES:

  • Prospect and qualify leads in assigned regions for designated Sales Consultants
  • Schedule appointments and presentations for Sales Consultants
  • Follow up on leads with Sales Consultants to close business
  • Assist sales force in reaching corporate goals, i.e. increasing number of new clients and reaching quarterly revenue goals
  • Represent the company at regional and/or national conferences 

REQUIREMENTS:

  • Ability to identify and qualify sales opportunities
  • Ability to identify and contact decision makers and top management
  • Articulate and courteous phone manner combined with the ability to communicate effectively over the phone
  • Ability to understand the value of Transfinder’s products and services
  • Ability to follow through on all prospects and customer issues
  • Basic computer skills 

EXPERIENCE:

  • 1-3 years phone sales
  • Understanding and use of CRM software, such as ACT or Salesforce
  • Good work ethic and attention to detail
  • Professional manner
  • Organized and goal-oriented
  • Team player with entrepreneurial spirit


Apply Online