Careers

Client Services Intern

Transfinder, a leader in logistics software, is looking for an enthusiastic, career-minded, and motivated student to join our team as an intern. The ideal candidate is someone who enjoys problem-solving, has an analytical mindset, and is eager to develop their professional skills in preparation for graduation and beyond.

Supervisor Title: Director of Support Services

Pay Status and Classification: Non-exempt, Temporary

Work Location: This position is based onsite at our Schenectady, New York headquarters, Monday through Friday. The role requires local residency or the ability to commute regularly.

Position Purpose: The Client Services intern will play a crucial role in supporting our clients and ensuring the smooth operation of our services. This position is designed to provide hands-on experience in client support, software installation, data management, internal reporting, and quality assurance (QA). The intern will work closely with our Support Specialists and Call Coordinator to learn best practices and contribute to the overall success of our client support team.

Essential Duties and Responsibilities:

• Client Support: Coordinates technical support calls from clients.
• Software Installation: Works with Support Specialists to learn best practices for software installation and end-user environment setup.
• Data Management: Researches and gathers custom client data, ensuring data security and sensitivity. Analyzes and provides feedback on the completeness of client data requirements.
• Internal Reporting: Assists in reporting on internal data analytics.

Learning Objectives:

• Understand the software industry and network with its professionals.
• Learn and adhere to documentation standards and expectations.
• Gain hands-on experience with tools like Microsoft Dynamics, Remote Desktop Protocol (RDP), Client Relationship Manager (CRM), reporting tools, and server management. 

Internship Requirements:

• Currently enrolled in a degree program with at least 2 years completed.
• Exceptional verbal and written communication skills, with the ability to interact effectively with professionals at all levels.
• Strong organizational abilities, time management, analytical thinking, and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
•  Must be able to lift up to 15 pounds at times.

Hourly Rate: $18.00

Travel Requirements:

• Ability to travel to visit clients and prospects and attend conferences as needed.
• A valid driver’s license is required.
• Prolonged periods of sitting at a desk and working on a computer.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.  
• Must be able to lift up a minimum 25 pounds and stand for extended periods during events. 

Annual Salary Range: $62,500.00 - $80,000.00 base, plus commission and bonus potential

Compensation: Salary is established based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location.

Business Development Representative, Law Enforcement

Pay Status and Classification: Exempt, Regular full-time

Supervisor Title: Business Development Manager

Work Location: This position is based onsite at our Schenectady, New York headquarters, Monday through Friday. The role requires local residency or the ability to commute regularly.

Position Purpose: The Business Development Representative is responsible for identifying, qualifying, and pursuing new business opportunities and will sell an advanced patrol management solution to the Law Enforcement market across the United States and Canada.  The Business Development Representative serves as a liaison between the marketing and sales teams, by seeking out potential clients, developing relationships, and setting up meetings with qualified potential clients to drive business growth.

The Business Development Representative is responsible for managing prospects within their designated geographic territory. This involves strategic follow-ups through cold calling, email campaigns, and attending demonstrations as necessary. While functioning as an independent contributor, the Business Development Representative also supports the sales team in achieving both team and corporate objectives, such as increasing the number of new clients and meeting revenue targets.

Essential Duties and Responsibilities:

• Inside Sales Strategy: Prospects and qualifies Law Enforcement leads in assigned regions via cold calling for designated Sales Executives. Develops and implements targeted sales strategies to maximize lead conversion. Maintains a pipeline of potential clients and track progress towards sales goals. Schedules appointments and presentations for Sales Executives. Coordinates post-demonstration follow-up with Sales Executives to close business.
• Communication and Collaboration: Communicates directly with decision-makers, including executives, throughout the sales process. Collaborates with the marketing team to develop and refine sales materials and presentations. Participates in regular sales meetings and training sessions to stay updated on product offerings and sales techniques.
• Conferences and Events: Represents the company at regional and/or national conferences, client summits, and events. Strategies with the marketing team to develop strategies for conference set-ups. Networks with industry professionals at conferences and events to develop business opportunities.
• Documentation: Manages prospect notes in the Customer Relationship Management (CRM) system. Updates the CRM after prospect outreach. Ensures all client information is accurately recorded and maintained in the CRM system.
• Administration: Perform other duties and projects as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient Microsoft Office skills.

Experience:

• 1-3 years of experience in a technology sales role, with a preference for outbound sales experience.
• Experience in law enforcement technology sales preferred (Record Management Systems (RMS), Computer Aided Dispatch systems (CAD), etc.)
• Previous professional experience utilizing a CRM.

Travel Requirements:

• Ability to travel to visit prospects and attend conferences across the United States and Canada as needed.
• Valid driver’s license is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times. 

Annual Salary Range: $62,500.00 - $65,000.00 base, plus commission and bonus potential

Compensation: Salary is established based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location